PointClickCare Outage History
PointClickCare is up right nowPingoru has recorded 67 incidents for PointClickCare: 67 in the last 12 months and 33 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 14 | 34 of 744 (5%) |
| June 2026 | 10 | 13 of 720 (2%) |
| July 2026 | 10 | 56 of 744 (8%) |
| August 2026 | 9 | 28 of 744 (4%) |
| September 2026 | 14 | 22 of 720 (3%) |
| October 2026 | 9 | 35 of 591 (6%) |
Incidents, newest first
Minor July 20, 2026 ISO-E ENV Performance Degradation 2h 13m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E)
Started Jul 20, 2026, 05:31 PM UTC· resolved Jul 20, 2026, 07:45 PM UTC
- investigating Jul 20, 2026, 05:31 PM UTC
We are investigating an issue causing performance degradation to ISO-E as of 11:42 AM EST, further updates to follow
Minor July 17, 2026 W28 Performance Degradation 1h 49m Senior Care EHR Application, ChartPic Mobile App, ChartPic Mobile App (ChartPic Mobile App), Companion Mobile App and 14 more
Started Jul 17, 2026, 07:23 PM UTC· resolved Jul 17, 2026, 09:12 PM UTC
- investigating Jul 17, 2026, 07:23 PM UTC
PointClickCare is currently investigating a partial degradation in w28 causing intermittent errors and timeouts More updates to follow.
Minor July 9, 2026 Message Delay for New York Network 8h 17m National Care Collaboration Network, National Care Collaboration Network (National Care Collaboration Network — New York Network)
Started Jul 09, 2026, 02:15 PM UTC· resolved Jul 09, 2026, 10:32 PM UTC
- identified Jul 09, 2026, 02:15 PM UTC
We are identified an issue causing message delay for the New York Network as of 3:00am ET, further updates to follow
- monitoring Jul 09, 2026, 07:40 PM UTC
Messages are processing in real-time, and delayed messages are being delivered. We will provide another update once all delayed messages have been sent
Minor July 8, 2026 Delayed Messages from Integrated Messaging Service 1h 52m Integrated Messaging Service, Integrated Messaging Service (Integrated Messaging Service — US for Integrated Partners), User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW60), User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E) and 20 more
Started Jul 08, 2026, 06:26 PM UTC· resolved Jul 08, 2026, 08:18 PM UTC
- identified Jul 08, 2026, 06:26 PM UTC
We are investigating an issue causing message delay for Integrated Messaging Service as of 10:55am ET, further updates to follow
Minor July 7, 2026 ISO-E Performance Degradation 56m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E)
Started Jul 07, 2026, 08:52 PM UTC· resolved Jul 07, 2026, 09:48 PM UTC
- investigating Jul 07, 2026, 08:52 PM UTC
We are investigating an issue causing performance degradation to ISO-E as of approximately 4:25 PM EST, further updates to follow.
Minor June 30, 2026 NCCN SNF ADT Encounter Data Delayed 1d 20h National Care Collaboration Network, National Care Collaboration Network (National Care Collaboration Network), PAC Management IQ, PAC Management IQ (PAC Management IQ — PAC Management - US)
Started Jun 30, 2026, 04:37 PM UTC· resolved Jul 02, 2026, 01:31 PM UTC
- investigating Jun 30, 2026, 04:37 PM UTC
We are investigating a delay in transmitting SNF ADT encounters data, details to follow
- monitoring Jun 30, 2026, 05:02 PM UTC
We have resolved the root cause of the issue, encounters data is flowing through now and may take some time to be delivered. Updates to come
Major June 29, 2026 W25 ENV Availability Outage 22m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW25)
Started Jun 29, 2026, 08:30 PM UTC· resolved Jun 29, 2026, 08:52 PM UTC
- investigating Jun 29, 2026, 08:30 PM UTC
We are investigating an issue causing the W25 environment to have increased latency/unavailability as of approximately 4:05 PM EST, service to be restored shortly.
Minor June 23, 2026 W21 ENV Performance Degradation 49m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW21)
Started Jun 23, 2026, 02:53 PM UTC· resolved Jun 23, 2026, 03:42 PM UTC
- investigating Jun 23, 2026, 02:53 PM UTC
We are investigating an issue causing performance degradation in the W21 environment as of approximately 10:15 AM EST.
Minor June 15, 2026 PCC Connect Partial Service Disruption 32m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW60), User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E), User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-B) and 19 more
Started Jun 15, 2026, 05:05 PM UTC· resolved Jun 15, 2026, 05:38 PM UTC
- investigating Jun 15, 2026, 05:05 PM UTC
We are investigating a partial service disruption to PCC Connect as of11:47am EST, further updates to follow
Major June 15, 2026 EHR for Practice Groups Service Disruption 27m EHR for Practice Groups, EHR for Practice Groups (EHR for Practice Groups)
Started Jun 15, 2026, 04:59 PM UTC· resolved Jun 15, 2026, 05:26 PM UTC
- investigating Jun 15, 2026, 04:59 PM UTC
We are investigating a service disruption to EHR for Practice Groups as of 11:47am EST, further updates to follow
Major June 11, 2026 Senior Care EHR Reporting Disruption 1h 19m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E), User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-B), User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-H) and 7 more
Started Jun 11, 2026, 01:04 AM UTC· resolved Jun 11, 2026, 02:24 AM UTC
- investigating Jun 11, 2026, 01:04 AM UTC
We are currently investigating an issue affecting Senior Care EHR Reporting as of 8:05 PM EST. Customers may experience errors when attempting to generate reports. We will share updates as they become available.
- investigating Jun 11, 2026, 01:31 AM UTC
We are investigating an issue causing Senior Care EHR Reporting Full Disruption in the environments as of approximately 8:05 PM EST, further updates to follow.
Minor June 10, 2026 W21 Senior Care EHR Performance Degradation 1h 10m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW21)
Started Jun 10, 2026, 06:47 PM UTC· resolved Jun 10, 2026, 07:57 PM UTC
- identified Jun 10, 2026, 06:47 PM UTC
We are investigating an issue causing performance degradation to W21 as of 2:00 pm EST, further updates to follow
Minor June 3, 2026 W28 ENV Performance Degradation 29m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW28)
Started Jun 03, 2026, 06:01 PM UTC· resolved Jun 03, 2026, 06:31 PM UTC
- investigating Jun 03, 2026, 06:01 PM UTC
We are investigating an issue causing performance degradation to W28 Admin Reports as of 10 AM EST, further updates to follow
Minor June 2, 2026 Secure File Exchange Onborading Degradation 37m Secure File Exchange, Secure File Exchange (Secure File Exchange — eMar Backup Delivery - US), Secure File Exchange (Secure File Exchange — eMAR Backup Delivery - CDN)
Started Jun 02, 2026, 09:08 PM UTC· resolved Jun 02, 2026, 09:46 PM UTC
- investigating Jun 02, 2026, 09:08 PM UTC
We are investigating a degradation to Secure File Exchange onboarding as of 16:00 PM EST, further updates to follow
Minor May 29, 2026 Senior Care EHR Performance Degradation 34m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E), User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-B), User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-H) and 17 more
Started May 29, 2026, 01:14 PM UTC· resolved May 29, 2026, 01:48 PM UTC
- investigating May 29, 2026, 01:14 PM UTC
We have investigating an issue causing timeouts for some customers located in North eastern US when attempting to sign into the Senior Care EHR platform.
Minor May 28, 2026 Performance Degradation 40m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E), User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-B), User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-H) and 17 more
Started May 28, 2026, 05:52 PM UTC· resolved May 28, 2026, 06:32 PM UTC
- investigating May 28, 2026, 05:52 PM UTC
We have investigating an issue causing timeouts for some customers located in North eastern US when attempting to sign into the Senior Care EHR platform.
Minor May 26, 2026 Wellness Workspace Degradation 43m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E), User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-B), User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-H) and 17 more
Started May 26, 2026, 07:16 PM UTC· resolved May 26, 2026, 08:00 PM UTC
- investigating May 26, 2026, 07:16 PM UTC
PointClickCare is currently investigating an issue affecting wellness workspace. Updates to follow.
Major May 20, 2026 National Care Collaboration Network Service Disruption - New York Network 1h 35m National Care Collaboration Network, National Care Collaboration Network (National Care Collaboration Network — New York Network)
Started May 20, 2026, 11:15 PM UTC· resolved May 21, 2026, 12:50 AM UTC
- investigating May 20, 2026, 11:15 PM UTC
We are investigating a service disruption to the National Care Collaboration Network - New York Network as of 18:21 ET, further updates to follow.
Minor May 20, 2026 Chart Advisor and Resident Status Disruption 14h 20m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW60), User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E), User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-B) and 19 more
Started May 20, 2026, 11:01 PM UTC· resolved May 21, 2026, 01:21 PM UTC
- investigating May 20, 2026, 11:01 PM UTC
We are investigating an issue affecting customers using Chart Advisor and Resident Status products. This does not effect underlying data or other functionality. Updates to follow.
Minor May 19, 2026 W19 ENV Performance Degradation 1h 48m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW19)
Started May 19, 2026, 07:45 PM UTC· resolved May 19, 2026, 09:34 PM UTC
- investigating May 19, 2026, 07:45 PM UTC
We are investigating an issue causing performance degradation to W19 as of 2:26 pm EST, further updates to follow
- monitoring May 19, 2026, 08:09 PM UTC
We are monitoring an issue causing minor performance to W19 as of 2:16 pm EST, further updates to follow
Major May 18, 2026 Performance Insights Service Disruption 3h 14m Performance Insights, Performance Insights (Performance Insights - US), Performance Insights (Performance Insights - CDN)
Started May 18, 2026, 05:47 PM UTC· resolved May 18, 2026, 09:01 PM UTC
- identified May 18, 2026, 05:47 PM UTC
Some users may experience intermittent delays or be unable to access Performance Insights. We are working with our service partner toward resolution. Updates to follow.
Major May 18, 2026 PAC Management Outage 4h 20m PAC Management IQ, PAC Management IQ (PAC Management IQ — PAC Management - US)
Started May 18, 2026, 04:41 PM UTC· resolved May 18, 2026, 09:01 PM UTC
- investigating May 18, 2026, 04:41 PM UTC
We are investigating an issue where some customers are unable to access. Updates to follow.
- identified May 18, 2026, 05:48 PM UTC
Some users may experience intermittent delays or be unable to access the PAC Management module. We are working with our third-party service partner toward resolution. Updates to follow.
Minor May 15, 2026 PAC Management Therapy Notes Degradation 6h 13m PAC Management IQ, PAC Management IQ (PAC Management IQ — PAC Management - US)
Started May 15, 2026, 04:30 PM UTC· resolved May 15, 2026, 10:44 PM UTC
- investigating May 15, 2026, 04:30 PM UTC
We are investigating an issue affecting Therapy Notes in PAC Management. This issue was first reported at approximately 11:30 AM ET. Further updates to follow.
Minor May 12, 2026 DG2 Order Entry Service Disruption 3h 8m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW60), User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW21), User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW22) and 4 more
Started May 12, 2026, 02:05 AM UTC· resolved May 12, 2026, 05:13 AM UTC
- investigating May 12, 2026, 02:05 AM UTC
We are investigating an issue affecting Order Entry in the DG2 environment as of approximately 9:01 PM EST. Further updates to follow.
Major May 11, 2026 Senior Care EHR Access Disruption 35m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW60), User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E), User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-B) and 19 more
Started May 11, 2026, 01:51 AM UTC· resolved May 11, 2026, 02:27 AM UTC
- investigating May 11, 2026, 01:51 AM UTC
We are investigating an issue with one of our vendors that is causing some users to experience network-access difficulties on the Senior Care EHR platform as of approximately 8:30 PM EST. Further updates to follow.