PointClickCare Outage History
PointClickCare is up right nowPingoru has recorded 67 incidents for PointClickCare: 67 in the last 12 months and 33 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 14 | 34 of 744 (5%) |
| June 2026 | 10 | 13 of 720 (2%) |
| July 2026 | 10 | 56 of 744 (8%) |
| August 2026 | 9 | 28 of 744 (4%) |
| September 2026 | 14 | 22 of 720 (3%) |
| October 2026 | 9 | 35 of 567 (6%) |
Incidents, newest first
Minor October 24, 2026 Senior Care EHR Service Disruption 15m Senior Care EHR Application, Secure File Exchange, Secure File Exchange (Secure File Exchange — eMar Backup Delivery - US), User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW60) and 21 more
Started Oct 24, 2026, 04:35 AM UTC· resolved Oct 24, 2026, 04:50 AM UTC
- investigating Oct 24, 2026, 04:35 AM UTC
We are investigating a service disruption to Senior Care EHR as of 11:36pm EST, further updates to follow
Minor October 22, 2026 PointClickCare Website Offline 1h 4m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — Preview Environments)
Started Oct 22, 2026, 01:00 AM UTC· resolved Oct 22, 2026, 02:04 AM UTC
- monitoring Oct 22, 2026, 01:00 AM UTC
PointClickCare is currently addressing a recent industry-wide security advisory. As a proactive security measure, we have temporarily taken our PointClickCare website and all other public-facing sites offline until vendor updates are available and applied. Please be assured that our core EHR platform, clinical workflows, and patient data remain fully operational and secure, with no evidence of compromise to date. If you or your care teams typically access PointClickCare by visiting our main website, please log in directly using one of the following options: Direct login URL: Go directly to login.pointclickcare.com. Bookmarks: Use any saved browser bookmarks previously set for your login page.
Minor October 20, 2026 SNF Stay Data Delay 19h 50m National Care Collaboration Network, National Care Collaboration Network (National Care Collaboration Network), PAC Management IQ, PAC Management IQ (PAC Management IQ — PAC Management - US)
Started Oct 20, 2026, 06:06 PM UTC· resolved Oct 21, 2026, 01:56 PM UTC
- investigating Oct 20, 2026, 06:06 PM UTC
We are investigating an issue causing some SNF stay data to be delayed, further updates to follow
- investigating Oct 20, 2026, 06:08 PM UTC
We are investigating an issue causing some SNF stay data to be delayed, further updates to follow
- identified Oct 20, 2026, 08:35 PM UTC
The issue cause has been identified and delayed data is being processed
Minor October 16, 2026 W23 Performance Degradation 39m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW23)
Started Oct 16, 2026, 02:51 AM UTC· resolved Oct 16, 2026, 03:30 AM UTC
- investigating Oct 16, 2026, 02:51 AM UTC
We are investigating an issue causing performance degradation to W23 as of 10:12 ET, further updates to follow
- identified Oct 16, 2026, 03:14 AM UTC
PointClickCare has identified the underlying cause of the issue and mitigation is in progress
Minor October 13, 2026 National Care Collaboration Network SSO Login Issues 6h 19m National Care Collaboration Network, National Care Collaboration Network (National Care Collaboration Network)
Started Oct 13, 2026, 02:33 PM UTC· resolved Oct 13, 2026, 08:53 PM UTC
- investigating Oct 13, 2026, 02:33 PM UTC
We are currently investigating an issue causing intermittent errors on SSO logins. More updates to follow
Minor October 12, 2026 Message Delay for National Care Collaboration Network 55m National Care Collaboration Network, National Care Collaboration Network (National Care Collaboration Network), PAC Management IQ, PAC Management IQ (PAC Management IQ — PAC Management - US)
Started Oct 12, 2026, 07:29 PM UTC· resolved Oct 12, 2026, 08:24 PM UTC
- investigating Oct 12, 2026, 07:29 PM UTC
We are investigating an issue causing notification delays. We will provide an update as it becomes available.
Minor October 9, 2026 PAC intermittent patient display errors 1h 45m PAC Management IQ, PAC Management IQ (PAC Management IQ — PAC Management - US)
Started Oct 09, 2026, 08:49 PM UTC· resolved Oct 09, 2026, 10:35 PM UTC
- investigating Oct 09, 2026, 08:49 PM UTC
We have identified an issue causing some intermittent issues with patient information failing to load in the SNF stays tab. Updates to follow.
Minor October 9, 2026 CCD delivery delay 4h 1m National Care Collaboration Network, National Care Collaboration Network (National Care Collaboration Network)
Started Oct 09, 2026, 05:52 PM UTC· resolved Oct 09, 2026, 09:53 PM UTC
- investigating Oct 09, 2026, 05:52 PM UTC
We’re aware of an issue where some CCDs may not be arriving as expected. Our teams are investigating and we’ll share an update as soon as we can
Minor October 9, 2026 PAC Management Service Disruption 1h PAC Management IQ, PAC Management IQ (PAC Management IQ — PAC Management - US)
Started Oct 09, 2026, 03:20 PM UTC· resolved Oct 09, 2026, 04:20 PM UTC
- identified Oct 09, 2026, 03:20 PM UTC
We have identified an issue causing data delays to PAC Management. The cause has been identified and a fix is being implemented.
Minor September 25, 2026 Login Issue for National Care Collaboration Network 6h 6m Behavioral Health Treatment and Referral Platform, Behavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform), National Care Collaboration Network, National Care Collaboration Network (National Care Collaboration Network) and 2 more
Started Sep 25, 2026, 03:10 PM UTC· resolved Sep 25, 2026, 09:16 PM UTC
- monitoring Sep 25, 2026, 03:10 PM UTC
We continue to investigate service degradation affecting the NCCN, PAC Management, and BH TRP Portal that may cause some users to experience login issues, slowness, or errors while navigating the applications.
- investigating Sep 25, 2026, 03:45 PM UTC
We continue to experience intermittent service disruptions due to ongoing service degradation, which may cause some users to encounter login issues, slowness, or errors accessing the NCCN, PAC Management, and BH TRP Platforms. Our teams are actively working to restore full stability.
Major September 24, 2026 NCCN SFTP Unavailable 2h 5m National Care Collaboration Network, National Care Collaboration Network (National Care Collaboration Network — SFTP)
Started Sep 24, 2026, 06:14 AM UTC· resolved Sep 24, 2026, 08:20 AM UTC
- identified Sep 24, 2026, 06:14 AM UTC
We are currently experiencing issues with the NCCN SFTP starting at 12:53AM Eastern. During this time data uploads will be unavailable. We will advise when service is restored, at which point any automations used to upload HL7 data or update rosters will need to be re-triggered.
- identified Sep 24, 2026, 06:26 AM UTC
NCCN SFTP Update: There is a regional network outage. Our datacenter ISP has declared an incident and is investigating the cause. An ETA for a fix has yet to be provided. We will advise when service is restored so automations can be re-triggered.
Minor September 21, 2026 National Care Collaboration Network (NCCN) Service Disruption 46m Behavioral Health Treatment and Referral Platform, Behavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform), National Care Collaboration Network, National Care Collaboration Network (National Care Collaboration Network) and 2 more
Started Sep 21, 2026, 03:56 PM UTC· resolved Sep 21, 2026, 04:42 PM UTC
- investigating Sep 21, 2026, 03:56 PM UTC
We are investigating a service disruption to NCCN as of 11:54 ET, further updates to follow
Minor September 18, 2026 National Care Collaboration Network Service Disruption 25m National Care Collaboration Network, National Care Collaboration Network (National Care Collaboration Network — New York Network)
Started Sep 18, 2026, 06:39 PM UTC· resolved Sep 18, 2026, 07:04 PM UTC
- investigating Sep 18, 2026, 06:39 PM UTC
We are investigating a service disruption to National Care Collaboration Network as of 2:20 ET, further updates to follow
Minor September 15, 2026 National Care Collaboration Network performance degradation 2h 31m Behavioral Health Treatment and Referral Platform, Behavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform), National Care Collaboration Network, National Care Collaboration Network (National Care Collaboration Network) and 2 more
Started Sep 15, 2026, 06:29 PM UTC· resolved Sep 15, 2026, 09:00 PM UTC
- investigating Sep 15, 2026, 06:29 PM UTC
We have identified an issue contributing to intermittent slowness and instability as of 9:00am MT
Minor September 10, 2026 Issue affecting saving scheduled eMAR orders 33m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — Preview Environments)
Started Sep 10, 2026, 02:09 PM UTC· resolved Sep 10, 2026, 02:42 PM UTC
- investigating Sep 10, 2026, 02:09 PM UTC
We are investigating an issue where some users might be unable to save scheduled eMAR orders. Further updates to follow.
Major September 8, 2026 Acuity Dashboard Access Issue 21m Standardized Content, Standardized Content (Standardized Content — Nursing Advantage)
Started Sep 08, 2026, 09:29 PM UTC· resolved Sep 08, 2026, 09:51 PM UTC
- investigating Sep 08, 2026, 09:29 PM UTC
We have identified an issue with the Acuity tab on the Clinical Dashboard in Nursing Advantage. Further updates to follow
Minor September 8, 2026 Issue Affecting BH TRP Psychiatric Placement Dashboards 1h 24m Behavioral Health Treatment and Referral Platform, Behavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform)
Started Sep 08, 2026, 08:26 PM UTC· resolved Sep 08, 2026, 09:51 PM UTC
- investigating Sep 08, 2026, 08:26 PM UTC
We're aware of an issue affecting the BH TRP Psychiatric Placement Dashboards, and our team is actively looking into it. You may notice that the patient count shown on the page doesn't match the number of patients listed, and that some patient info display less information than expected. In the meantime, you can click the hyperlink for a patient to open the referral and view the full details there. We will provide another update soon.
Minor September 8, 2026 Delayed Reports for NCCN 1h 3m National Care Collaboration Network, National Care Collaboration Network (National Care Collaboration Network)
Started Sep 08, 2026, 01:21 PM UTC· resolved Sep 08, 2026, 02:25 PM UTC
- investigating Sep 08, 2026, 01:21 PM UTC
We are currently experiencing an issue causing some scheduled reports to be delayed, starting September 7th at 10:00 AM ET. We are currently investigating the issue and will provide another update as it becomes available.
Major September 2, 2026 Partner Marketplace Service Disruption 19m Partner Marketplace, Partner Marketplace (Partner Marketplace — Developer Program - Development), Partner Marketplace (Partner Marketplace — Developer Program - New Activations), Partner Marketplace (Partner Marketplace — Developer Program - Service Delivery)
Started Sep 02, 2026, 04:24 PM UTC· resolved Sep 02, 2026, 04:43 PM UTC
- investigating Sep 02, 2026, 04:24 PM UTC
We are investigating a service disruption impacting the Partner Marketplace as of approximately 11:40 AM EST. Vendors may be experiencing 500 or 503 errors when utilizing Marketplace services.
Minor September 1, 2026 Data Relay Service Disruption 1h 39m Data Relay, User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW22)
Started Sep 01, 2026, 02:21 PM UTC· resolved Sep 01, 2026, 04:00 PM UTC
- investigating Sep 01, 2026, 02:21 PM UTC
We are investigating a Data Relay service disruption to W22 as of August 31st at 11:00 AM EST, further updates to follow
- monitoring Sep 01, 2026, 02:46 PM UTC
We have implemented a fix affecting Data Relay SQL 2022 for W22 organizations. Updated log files are now being generated and should appear within 1 to 2 hours. The initial sequence of completed files will be larger than usual due to accumulated data, and subsequent files will be small metadata files. Further updates will follow upon completion.
Minor August 20, 2026 W27 Performance Degradation 18m Senior Care EHR Application, User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW27)
Started Aug 20, 2026, 04:01 PM UTC· resolved Aug 20, 2026, 04:19 PM UTC
- investigating Aug 20, 2026, 04:01 PM UTC
PointClickCare is currently investigating a partial degradation in W27, which is causing intermittent errors and timeouts as of 11:35 AM EST. More updates to follow.
Major August 18, 2026 EHR Performance Degradation 1h 2m EHR for Practice Groups, EHR for Practice Groups (EHR for Practice Groups)
Started Aug 18, 2026, 02:34 PM UTC· resolved Aug 18, 2026, 03:37 PM UTC
- investigating Aug 18, 2026, 02:34 PM UTC
We are investigating an issue causing performance degradation to EHR for Practice Groups, further updates to follow
- monitoring Aug 18, 2026, 03:15 PM UTC
A fix has been implemented and recovery is being observed. Our teams will continue monitoring system performance and further updates will be provided.
Major August 4, 2026 National Care Collaboration Network Display Disruption 14m National Care Collaboration Network, National Care Collaboration Network (National Care Collaboration Network)
Started Aug 04, 2026, 02:58 PM UTC· resolved Aug 04, 2026, 03:12 PM UTC
- investigating Aug 04, 2026, 02:58 PM UTC
PointClickCare is investigating a service distruption affecting the National Care Collaboration Network, further updates to follow.
Minor August 3, 2026 National Care Collaboration Network Message Delay 1h 2m National Care Collaboration Network, National Care Collaboration Network (National Care Collaboration Network)
Started Aug 03, 2026, 01:05 AM UTC· resolved Aug 03, 2026, 02:07 AM UTC
- investigating Aug 03, 2026, 01:05 AM UTC
We have identified an issue causing outbound message delays as of approximately 7:00 PM ET, further updates to follow.
Minor July 28, 2026 Secure File Exchange Service Disruption 33m Secure File Exchange, Secure File Exchange (Secure File Exchange — eMar Backup Delivery - US)
Started Jul 28, 2026, 08:54 PM UTC· resolved Jul 28, 2026, 09:27 PM UTC
- investigating Jul 28, 2026, 08:54 PM UTC
We are investigating a service disruption to Secure File Exchange impacting eMAR backup deliveries as of approximately 1:30 PM EST, further updates to follow.