PointClickCare incident

Data Relay Service Disruption

Resolved after 1 hour 39 minutes, affecting Data Relay and User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW22), on September 1, 2026.

monitoring Sep 01, 2026, 02:46 PM UTC

We have implemented a fix affecting Data Relay SQL 2022 for W22 organizations. Updated log files are now being generated and should appear within 1 to 2 hours. The initial sequence of completed files will be larger than usual due to accumulated data, and subsequent files will be small metadata files. Further updates will follow upon completion.

Started
Sep 01, 2026, 02:21 PM UTC
Resolved
Sep 01, 2026, 04:00 PM UTC
Duration
1h 39m
Detected by Pingoru
Sep 01, 2026, 02:21 PM UTC

Affected components

Data RelayUser Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW22)

Update timeline

  1. investigating Sep 01, 2026, 02:21 PM UTC

    We are investigating a Data Relay service disruption to W22 as of August 31st at 11:00 AM EST, further updates to follow

  2. monitoring Sep 01, 2026, 02:46 PM UTC

    We have implemented a fix affecting Data Relay SQL 2022 for W22 organizations. Updated log files are now being generated and should appear within 1 to 2 hours. The initial sequence of completed files will be larger than usual due to accumulated data, and subsequent files will be small metadata files. Further updates will follow upon completion.

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