PointClickCare incident

SNF Stay Data Delay

Resolved after 19 hours 50 minutes, affecting National Care Collaboration Network and National Care Collaboration Network (National Care Collaboration Network) and 1 more, on October 20, 2026.

identified Oct 20, 2026, 08:35 PM UTC

The issue cause has been identified and delayed data is being processed

Started
Oct 20, 2026, 06:06 PM UTC
Resolved
Oct 21, 2026, 01:56 PM UTC
Duration
19h 50m
Detected by Pingoru
Oct 20, 2026, 06:06 PM UTC

Affected components

National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)PAC Management IQPAC Management IQ (PAC Management IQ — PAC Management - US)

Update timeline

  1. investigating Oct 20, 2026, 06:06 PM UTC

    We are investigating an issue causing some SNF stay data to be delayed, further updates to follow

  2. investigating Oct 20, 2026, 06:08 PM UTC

    We are investigating an issue causing some SNF stay data to be delayed, further updates to follow

  3. identified Oct 20, 2026, 08:35 PM UTC

    The issue cause has been identified and delayed data is being processed

Your product runs on more than PointClickCare

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →