PointClickCare incident

PAC intermittent patient display errors

Resolved after 1 hour 45 minutes, affecting PAC Management IQ and PAC Management IQ (PAC Management IQ — PAC Management - US), on October 9, 2026.

investigating Oct 09, 2026, 08:49 PM UTC

We have identified an issue causing some intermittent issues with patient information failing to load in the SNF stays tab. Updates to follow.

Started
Oct 09, 2026, 08:49 PM UTC
Resolved
Oct 09, 2026, 10:35 PM UTC
Duration
1h 45m
Detected by Pingoru
Oct 09, 2026, 08:49 PM UTC

Affected components

PAC Management IQPAC Management IQ (PAC Management IQ — PAC Management - US)

Update timeline

  1. investigating Oct 09, 2026, 08:49 PM UTC

    We have identified an issue causing some intermittent issues with patient information failing to load in the SNF stays tab. Updates to follow.

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