PointClickCare incident
Login Issue for National Care Collaboration Network
Resolved after 6 hours 6 minutes, affecting Behavioral Health Treatment and Referral Platform and Behavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform) and 1 more, on September 25, 2026.
We continue to experience intermittent service disruptions due to ongoing service degradation, which may cause some users to encounter login issues, slowness, or errors accessing the NCCN, PAC Management, and BH TRP Platforms. Our teams are actively working to restore full stability.
Affected components
Update timeline
- monitoring Sep 25, 2026, 03:10 PM UTC
We continue to investigate service degradation affecting the NCCN, PAC Management, and BH TRP Portal that may cause some users to experience login issues, slowness, or errors while navigating the applications.
- investigating Sep 25, 2026, 03:45 PM UTC
We continue to experience intermittent service disruptions due to ongoing service degradation, which may cause some users to encounter login issues, slowness, or errors accessing the NCCN, PAC Management, and BH TRP Platforms. Our teams are actively working to restore full stability.
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