PointClickCare incident

Issue affecting saving scheduled eMAR orders

Resolved after 33 minutes, affecting Senior Care EHR Application and User Account Provisioning (UAP) (User Account Provisioning (UAP) — Preview Environments), on September 10, 2026.

investigating Sep 10, 2026, 02:09 PM UTC

We are investigating an issue where some users might be unable to save scheduled eMAR orders. Further updates to follow.

Started
Sep 10, 2026, 02:09 PM UTC
Resolved
Sep 10, 2026, 02:42 PM UTC
Duration
33m
Detected by Pingoru
Sep 10, 2026, 02:09 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (User Account Provisioning (UAP) — Preview Environments)

Update timeline

  1. investigating Sep 10, 2026, 02:09 PM UTC

    We are investigating an issue where some users might be unable to save scheduled eMAR orders. Further updates to follow.

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