PointClickCare incident

W27 Performance Degradation

Resolved after 18 minutes, affecting Senior Care EHR Application and User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW27), on August 20, 2026.

investigating Aug 20, 2026, 04:01 PM UTC

PointClickCare is currently investigating a partial degradation in W27, which is causing intermittent errors and timeouts as of 11:35 AM EST. More updates to follow.

Started
Aug 20, 2026, 04:01 PM UTC
Resolved
Aug 20, 2026, 04:19 PM UTC
Duration
18m
Detected by Pingoru
Aug 20, 2026, 04:01 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW27)

Update timeline

  1. investigating Aug 20, 2026, 04:01 PM UTC

    PointClickCare is currently investigating a partial degradation in W27, which is causing intermittent errors and timeouts as of 11:35 AM EST. More updates to follow.

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