PointClickCare incident

Secure File Exchange Onborading Degradation

Resolved after 37 minutes, affecting Secure File Exchange and Secure File Exchange (Secure File Exchange — eMar Backup Delivery - US) and 1 more, on June 2, 2026.

investigating Jun 02, 2026, 09:08 PM UTC

We are investigating a degradation to Secure File Exchange onboarding as of 16:00 PM EST, further updates to follow

Started
Jun 02, 2026, 09:08 PM UTC
Resolved
Jun 02, 2026, 09:46 PM UTC
Duration
37m
Detected by Pingoru
Jun 02, 2026, 09:08 PM UTC

Affected components

Secure File ExchangeSecure File Exchange (Secure File Exchange — eMar Backup Delivery - US)Secure File Exchange (Secure File Exchange — eMAR Backup Delivery - CDN)

Update timeline

  1. investigating Jun 02, 2026, 09:08 PM UTC

    We are investigating a degradation to Secure File Exchange onboarding as of 16:00 PM EST, further updates to follow

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