PointClickCare incident

W21 ENV Performance Degradation

Resolved after 49 minutes, affecting Senior Care EHR Application and User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW21), on June 23, 2026.

investigating Jun 23, 2026, 02:53 PM UTC

We are investigating an issue causing performance degradation in the W21 environment as of approximately 10:15 AM EST.

Started
Jun 23, 2026, 02:53 PM UTC
Resolved
Jun 23, 2026, 03:42 PM UTC
Duration
49m
Detected by Pingoru
Jun 23, 2026, 02:53 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW21)

Update timeline

  1. investigating Jun 23, 2026, 02:53 PM UTC

    We are investigating an issue causing performance degradation in the W21 environment as of approximately 10:15 AM EST.

Your product runs on more than PointClickCare

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →