PointClickCare incident

W25 ENV Availability Outage

Resolved after 22 minutes, affecting Senior Care EHR Application and User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW25), on June 29, 2026.

investigating Jun 29, 2026, 08:30 PM UTC

We are investigating an issue causing the W25 environment to have increased latency/unavailability as of approximately 4:05 PM EST, service to be restored shortly.

Started
Jun 29, 2026, 08:30 PM UTC
Resolved
Jun 29, 2026, 08:52 PM UTC
Duration
22m
Detected by Pingoru
Jun 29, 2026, 08:30 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW25)

Update timeline

  1. investigating Jun 29, 2026, 08:30 PM UTC

    We are investigating an issue causing the W25 environment to have increased latency/unavailability as of approximately 4:05 PM EST, service to be restored shortly.

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