PointClickCare incident

ISO-E ENV Performance Degradation

Resolved after 2 hours 13 minutes, affecting Senior Care EHR Application and User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E), on July 20, 2026.

investigating Jul 20, 2026, 05:31 PM UTC

We are investigating an issue causing performance degradation to ISO-E as of 11:42 AM EST, further updates to follow

Started
Jul 20, 2026, 05:31 PM UTC
Resolved
Jul 20, 2026, 07:45 PM UTC
Duration
2h 13m
Detected by Pingoru
Jul 20, 2026, 05:31 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E)

Update timeline

  1. investigating Jul 20, 2026, 05:31 PM UTC

    We are investigating an issue causing performance degradation to ISO-E as of 11:42 AM EST, further updates to follow

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