PointClickCare incident

Senior Care EHR Reporting Disruption

Resolved after 1 hour 19 minutes, affecting Senior Care EHR Application and User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E) and 1 more, on June 11, 2026.

investigating Jun 11, 2026, 01:31 AM UTC

We are investigating an issue causing Senior Care EHR Reporting Full Disruption in the environments as of approximately 8:05 PM EST, further updates to follow.

Started: Jun 11, 2026, 01:04 AM UTC
Resolved: Jun 11, 2026, 02:24 AM UTC
Duration: 1h 19m
Detected by Pingoru: Jun 11, 2026, 01:04 AM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-B)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-H)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-L)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-S)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-G)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW20)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW23)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW31)

Update timeline

investigating Jun 11, 2026, 01:04 AM UTC

We are currently investigating an issue affecting Senior Care EHR Reporting as of 8:05 PM EST. Customers may experience errors when attempting to generate reports. We will share updates as they become available.
investigating Jun 11, 2026, 01:31 AM UTC

We are investigating an issue causing Senior Care EHR Reporting Full Disruption in the environments as of approximately 8:05 PM EST, further updates to follow.

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