PointClickCare incident

NCCN SNF ADT Encounter Data Delayed

Resolved after 1 day 20 hours, affecting National Care Collaboration Network and National Care Collaboration Network (National Care Collaboration Network) and 1 more, on June 30, 2026.

monitoring Jun 30, 2026, 05:02 PM UTC

We have resolved the root cause of the issue, encounters data is flowing through now and may take some time to be delivered. Updates to come

Started
Jun 30, 2026, 04:37 PM UTC
Resolved
Jul 02, 2026, 01:31 PM UTC
Duration
1d 20h
Detected by Pingoru
Jun 30, 2026, 04:37 PM UTC

Affected components

National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)PAC Management IQPAC Management IQ (PAC Management IQ — PAC Management - US)

Update timeline

  1. investigating Jun 30, 2026, 04:37 PM UTC

    We are investigating a delay in transmitting SNF ADT encounters data, details to follow

  2. monitoring Jun 30, 2026, 05:02 PM UTC

    We have resolved the root cause of the issue, encounters data is flowing through now and may take some time to be delivered. Updates to come

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