PointClickCare incident

Delayed Messages from Integrated Messaging Service

Resolved after 1 hour 52 minutes, affecting Integrated Messaging Service and Integrated Messaging Service (Integrated Messaging Service — US for Integrated Partners) and 1 more, on July 8, 2026.

identified Jul 08, 2026, 06:26 PM UTC

We are investigating an issue causing message delay for Integrated Messaging Service as of 10:55am ET, further updates to follow

Started: Jul 08, 2026, 06:26 PM UTC
Resolved: Jul 08, 2026, 08:18 PM UTC
Duration: 1h 52m
Detected by Pingoru: Jul 08, 2026, 06:26 PM UTC

Affected components

Integrated Messaging ServiceIntegrated Messaging Service (Integrated Messaging Service — US for Integrated Partners)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW60)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-B)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-H)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-L)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-S)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-G)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW19)

Update timeline

identified Jul 08, 2026, 06:26 PM UTC

We are investigating an issue causing message delay for Integrated Messaging Service as of 10:55am ET, further updates to follow

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