PointClickCare incident

W21 Senior Care EHR Performance Degradation

Resolved after 1 hour 10 minutes, affecting Senior Care EHR Application and User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW21), on June 10, 2026.

identified Jun 10, 2026, 06:47 PM UTC

We are investigating an issue causing performance degradation to W21 as of 2:00 pm EST, further updates to follow

Started
Jun 10, 2026, 06:47 PM UTC
Resolved
Jun 10, 2026, 07:57 PM UTC
Duration
1h 10m
Detected by Pingoru
Jun 10, 2026, 06:47 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW21)

Update timeline

  1. identified Jun 10, 2026, 06:47 PM UTC

    We are investigating an issue causing performance degradation to W21 as of 2:00 pm EST, further updates to follow

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