Resolved after 34 minutes, affecting Senior Care EHR Application and User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E) and 1 more, on May 29, 2026.
We have investigating an issue causing timeouts for some customers located in North eastern US when attempting to sign into the Senior Care EHR platform.
Affected components
Senior Care EHR ApplicationUser Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-B)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-H)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-L)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-S)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-G)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW19)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW20)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW21)
Update timeline
- investigating May 29, 2026, 01:14 PM UTC
We have investigating an issue causing timeouts for some customers located in North eastern US when attempting to sign into the Senior Care EHR platform.
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