PointClickCare incident

W28 ENV Performance Degradation

Resolved after 29 minutes, affecting Senior Care EHR Application and User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW28), on June 3, 2026.

investigating Jun 03, 2026, 06:01 PM UTC

We are investigating an issue causing performance degradation to W28 Admin Reports as of 10 AM EST, further updates to follow

Started
Jun 03, 2026, 06:01 PM UTC
Resolved
Jun 03, 2026, 06:31 PM UTC
Duration
29m
Detected by Pingoru
Jun 03, 2026, 06:01 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW28)

Update timeline

  1. investigating Jun 03, 2026, 06:01 PM UTC

    We are investigating an issue causing performance degradation to W28 Admin Reports as of 10 AM EST, further updates to follow

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