PointClickCare incident

Performance Insights Service Disruption

Resolved after 3 hours 14 minutes, affecting Performance Insights and Performance Insights (Performance Insights - US) and 1 more, on May 18, 2026.

identified May 18, 2026, 05:47 PM UTC

Some users may experience intermittent delays or be unable to access Performance Insights. We are working with our service partner toward resolution. Updates to follow.

Started
May 18, 2026, 05:47 PM UTC
Resolved
May 18, 2026, 09:01 PM UTC
Duration
3h 14m
Detected by Pingoru
May 18, 2026, 05:47 PM UTC

Affected components

Performance InsightsPerformance Insights (Performance Insights - US)Performance Insights (Performance Insights - CDN)

Update timeline

  1. identified May 18, 2026, 05:47 PM UTC

    Some users may experience intermittent delays or be unable to access Performance Insights. We are working with our service partner toward resolution. Updates to follow.

Your product runs on more than PointClickCare

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →