Resolved after 35 minutes, affecting Senior Care EHR Application and User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW60) and 1 more, on May 11, 2026.
We are investigating an issue with one of our vendors that is causing some users to experience network-access difficulties on the Senior Care EHR platform as of approximately 8:30 PM EST. Further updates to follow.
Affected components
Senior Care EHR ApplicationUser Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW60)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-E)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-B)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-H)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-L)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-S)User Account Provisioning (UAP) (User Account Provisioning (UAP) — ISO-G)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW19)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW20)
Update timeline
- investigating May 11, 2026, 01:51 AM UTC
We are investigating an issue with one of our vendors that is causing some users to experience network-access difficulties on the Senior Care EHR platform as of approximately 8:30 PM EST. Further updates to follow.
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