PointClickCare incident

DG2 Order Entry Service Disruption

Resolved after 3 hours 8 minutes, affecting Senior Care EHR Application and User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW60) and 1 more, on May 12, 2026.

investigating May 12, 2026, 02:05 AM UTC

We are investigating an issue affecting Order Entry in the DG2 environment as of approximately 9:01 PM EST. Further updates to follow.

Started
May 12, 2026, 02:05 AM UTC
Resolved
May 12, 2026, 05:13 AM UTC
Duration
3h 8m
Detected by Pingoru
May 12, 2026, 02:05 AM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW60)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW21)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW22)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW24)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW26)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW28)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW30)

Update timeline

  1. investigating May 12, 2026, 02:05 AM UTC

    We are investigating an issue affecting Order Entry in the DG2 environment as of approximately 9:01 PM EST. Further updates to follow.

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