PointClickCare incident

Message Delay for New York Network

Resolved after 8 hours 17 minutes, affecting National Care Collaboration Network and National Care Collaboration Network (National Care Collaboration Network — New York Network), on July 9, 2026.

monitoring Jul 09, 2026, 07:40 PM UTC

Messages are processing in real-time, and delayed messages are being delivered. We will provide another update once all delayed messages have been sent

Started
Jul 09, 2026, 02:15 PM UTC
Resolved
Jul 09, 2026, 10:32 PM UTC
Duration
8h 17m
Detected by Pingoru
Jul 09, 2026, 02:15 PM UTC

Affected components

National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network — New York Network)

Update timeline

  1. identified Jul 09, 2026, 02:15 PM UTC

    We are identified an issue causing message delay for the New York Network as of 3:00am ET, further updates to follow

  2. monitoring Jul 09, 2026, 07:40 PM UTC

    Messages are processing in real-time, and delayed messages are being delivered. We will provide another update once all delayed messages have been sent

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