Resolved after 8 hours 17 minutes, affecting National Care Collaboration Network and National Care Collaboration Network (National Care Collaboration Network — New York Network), on July 9, 2026.
Messages are processing in real-time, and delayed messages are being delivered. We will provide another update once all delayed messages have been sent
Affected components
National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network — New York Network)
Update timeline
- identified Jul 09, 2026, 02:15 PM UTC
We are identified an issue causing message delay for the New York Network as of 3:00am ET, further updates to follow
- monitoring Jul 09, 2026, 07:40 PM UTC
Messages are processing in real-time, and delayed messages are being delivered. We will provide another update once all delayed messages have been sent
Your product runs on more than PointClickCare
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.