PointClickCare Outage History
PointClickCare is up right nowPingoru has recorded 67 incidents for PointClickCare: 67 in the last 12 months and 33 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 14 | 34 of 744 (5%) |
| June 2026 | 10 | 13 of 720 (2%) |
| July 2026 | 10 | 56 of 744 (8%) |
| August 2026 | 9 | 28 of 744 (4%) |
| September 2026 | 14 | 22 of 720 (3%) |
| October 2026 | 9 | 35 of 593 (6%) |
Incidents, newest first
Major May 10, 2026 Senior Care EHR Availability Outage 16m Senior Care EHR Application, Care Insights, Care Insights (Care Insights - US), ChartPic Mobile App and 44 more
Started May 10, 2026, 11:01 AM UTC· resolved May 10, 2026, 11:18 AM UTC
- investigating May 10, 2026, 11:01 AM UTC
We are investigating an issue causing multiple services to be unavailable across the Senior Care EHR platform as of approximately 6:12 AM EST. Further updates to follow.
Minor May 1, 2026 W29 Data Relay Service Disruption 10m Data Relay, User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW29)
Started May 01, 2026, 05:25 PM UTC· resolved May 01, 2026, 05:36 PM UTC
- investigating May 01, 2026, 05:25 PM UTC
PointClickCare is investigating an issue causing Data Relay service disruptions for all W29 customers . The disruption has caused a delay in scheduled data extracts since 11am ET. Our teams are working on resolution, and further updates will follow
Minor May 1, 2026 W20 ENV Performance Degradation 44m Senior Care EHR Application, Secure Conversations (Secure Conversations — WWW20)
Started May 01, 2026, 02:18 PM UTC· resolved May 01, 2026, 03:03 PM UTC
- investigating May 01, 2026, 02:18 PM UTC
PointclickCare is investigating an issue where some customers are experiencing intermittent slowness. Updates to follow.
Major April 29, 2026 EHR4PG Service Disruption 43m EHR for Practice Groups, EHR for Practice Groups (EHR for Practice Groups)
Started Apr 29, 2026, 02:51 PM UTC· resolved Apr 29, 2026, 03:35 PM UTC
- investigating Apr 29, 2026, 02:51 PM UTC
We are investigating an issue affecting our EHR4PG Progress Note Integration as of 7PM EST on 4/27, further updates to follow