PointClickCare incident

PAC Management Outage

Resolved after 4 hours 20 minutes, affecting PAC Management IQ and PAC Management IQ (PAC Management IQ — PAC Management - US), on May 18, 2026.

identified May 18, 2026, 05:48 PM UTC

Some users may experience intermittent delays or be unable to access the PAC Management module. We are working with our third-party service partner toward resolution. Updates to follow.

Started
May 18, 2026, 04:41 PM UTC
Resolved
May 18, 2026, 09:01 PM UTC
Duration
4h 20m
Detected by Pingoru
May 18, 2026, 04:41 PM UTC

Affected components

PAC Management IQPAC Management IQ (PAC Management IQ — PAC Management - US)

Update timeline

  1. investigating May 18, 2026, 04:41 PM UTC

    We are investigating an issue where some customers are unable to access. Updates to follow.

  2. identified May 18, 2026, 05:48 PM UTC

    Some users may experience intermittent delays or be unable to access the PAC Management module. We are working with our third-party service partner toward resolution. Updates to follow.

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