Qualys Outage History
Qualys partial outage View live status →Pingoru has recorded 178 incidents for Qualys: 178 in the last 12 months and 49 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 30 | 663 of 720 (92%) |
| May 2026 | 24 | 651 of 744 (88%) |
| June 2026 | 16 | 503 of 720 (70%) |
| July 2026 | 37 | 716 of 744 (96%) |
| August 2026 | 18 | 506 of 744 (68%) |
| September 2026 | 13 | 299 of 720 (42%) |
| October 2026 | 13 | 344 of 593 (58%) |
Incidents, newest first
Major May 27, 2026 US Platform 3 : Connectors are stuck in Synchronizing state [IM-12673] 22h 2m Total Cloud
Started May 27, 2026, 03:20 AM UTC· resolved May 28, 2026, 01:22 AM UTC
- investigating May 27, 2026, 03:20 AM UTC
Qualys Cloud Platform Operations is investigating an issue for the connectors stuck in synchronizing state. Further updates will be shared as they become available. Ticket reference for this incident: IM-12673.
- identified May 27, 2026, 02:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 27, 2026, 09:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2026, 01:22 AM UTC
This incident has been resolved.
Minor May 26, 2026 US Platforms 2 and 3: WAS Scans Not Progressing (IM-12671) 19h 52m Web Application Scanning (WAS), Web Application Scanning (WAS)
Started May 26, 2026, 04:03 PM UTC· resolved May 27, 2026, 11:55 AM UTC
- investigating May 26, 2026, 04:03 PM UTC
Qualys Cloud Operations is currently investigating an issue on US Platforms 2 and 3 causing WAS Scans to not progress. Further updates will be shared as they become available. The ticket reference for this incident is IM-12671
- monitoring May 27, 2026, 11:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2026, 11:55 AM UTC
This incident has been resolved.
Major May 25, 2026 US GOV Platform 1: Qualys UI Login Issue [IM-12670] 2d 1h Container Security (CS), Continuous Monitoring (CM), File Integrity Monitoring (FIM), Vulnerability Management (VM) and 17 more
Started May 25, 2026, 12:39 PM UTC· resolved May 27, 2026, 02:31 PM UTC
- investigating May 25, 2026, 12:39 PM UTC
Qualys Cloud Operations is currently investigating an issue affecting user login to US GOV Platform 1. We will provide further updates as they become available. For reference, the ticket number for this incident is IM-12670.
- investigating May 25, 2026, 04:26 PM UTC
We are continuing to investigate this issue.
- monitoring May 25, 2026, 11:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2026, 02:31 PM UTC
This incident has been resolved.
Minor May 23, 2026 IN Platform 1: Qualys UI Login Issue [IM-12668] 1d 6h Policy Audit (PA), Vulnerability Management (VM)
Started May 23, 2026, 01:25 AM UTC· resolved May 24, 2026, 07:43 AM UTC
- investigating May 23, 2026, 01:25 AM UTC
Qualys Cloud Operations is currently investigating an issue affecting user login to IN Platform 1. As a temporary workaround, users can log in using the following link: [https://qualysguard.qg1.apps.qualys.in/portal-front]. QWEB modules (Vulnerability Management (VM) and Policy Audit (PA)) are not loading at this time. However, other features, such as API scans, reports, and other modules, are functioning normally. We will provide further updates as they become available. For reference, the ticket number for this incident is IM-12668.
- monitoring May 23, 2026, 03:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 24, 2026, 07:43 AM UTC
This incident has been resolved.
Critical May 21, 2026 US Platform 1: WAS Scan Failures (IM-12667) 3h 26m Web Application Scanning (WAS)
Started May 21, 2026, 02:44 PM UTC· resolved May 21, 2026, 06:11 PM UTC
- investigating May 21, 2026, 02:44 PM UTC
Qualys Cloud Operations is currently investigating an issue causing WAS scans to fail to launch due to scanner unavailability. Further updates will be shared as they become available. The ticket reference for this incident is IM-12667
- monitoring May 21, 2026, 05:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 21, 2026, 06:11 PM UTC
This incident has been resolved.
Minor May 20, 2026 EU Platform 2: Delay in VM Scan Processing [IM-12659] 6d 2h Cloud Agent (CA), Vulnerability Management (VM)
Started May 20, 2026, 12:46 PM UTC· resolved May 26, 2026, 03:01 PM UTC
- investigating May 20, 2026, 12:46 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12659.
- investigating May 21, 2026, 05:01 PM UTC
We are continuing to investigate this issue to understand the delays in Scanner and Cloud Agent VM scan processing.
- identified May 23, 2026, 03:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 25, 2026, 01:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 26, 2026, 03:01 PM UTC
This incident has been resolved.
Critical May 19, 2026 EU Platform 2: PC Scan Processing Degradation (IM-12624) 23d 3h Policy Audit (PA)
Started May 19, 2026, 10:24 PM UTC· resolved Jun 12, 2026, 01:50 AM UTC
- investigating May 19, 2026, 10:24 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing degradation in PC scan processing on Qualys EU Platform 2. Users may expect a delay in the PC data availability on the UI. Further updates will be shared as they become available. Ticket reference for this incident: IM-12624.
- investigating May 21, 2026, 05:00 PM UTC
We are continuing to investigate this issue.
- identified May 23, 2026, 03:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 28, 2026, 07:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2026, 01:50 AM UTC
This incident has been resolved.
Minor May 18, 2026 US Platform 1: Slowness Loading PA UI (IM-12655) 4h 41m Policy Audit (PA)
Started May 18, 2026, 02:01 PM UTC· resolved May 18, 2026, 06:42 PM UTC
- investigating May 18, 2026, 02:01 PM UTC
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys US Platform 1. As a result, customers may experience slow performance when logging into PA Module may take longer to load. Further updates will be provided as they become available. The ticket reference for this incident is IM-12655.
- monitoring May 18, 2026, 03:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2026, 06:42 PM UTC
This incident has been resolved.
Minor May 18, 2026 AE Platform 1: Slowness Loading VMDR UI (IM-12654) 8h 18m Vulnerability Management (VM)
Started May 18, 2026, 10:23 AM UTC· resolved May 18, 2026, 06:42 PM UTC
- investigating May 18, 2026, 10:23 AM UTC
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys AE Platform 1. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality. Further updates will be provided as they become available. The ticket reference for this incident is IM-12654.
- monitoring May 18, 2026, 10:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2026, 06:42 PM UTC
This incident has been resolved.
Minor May 17, 2026 EU Platform 3: VM and PC Scheduled scans are not getting triggered (IM-12653) 30m Policy Audit (PA), Vulnerability Management (VM)
Started May 17, 2026, 08:37 PM UTC· resolved May 17, 2026, 09:07 PM UTC
- investigating May 17, 2026, 08:37 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing some VM and PC Scheduled scans not getting triggered. On-demand scans are working fine. Further updates will be shared as they become available. Ticket reference for this incident: IM-12653.
- monitoring May 17, 2026, 08:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 17, 2026, 09:07 PM UTC
This incident has been resolved.
Minor May 14, 2026 EU Platform 2: Unable to load Appliances tab in VMDR [IM-12647] 5h 4m Vulnerability Management (VM)
Started May 14, 2026, 09:24 AM UTC· resolved May 14, 2026, 02:28 PM UTC
- investigating May 14, 2026, 09:24 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue where the Appliances tab in VMDR is not loading. Further updates will be shared as they become available. The ticket reference for this incident is IM-12647.
- identified May 14, 2026, 12:24 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 14, 2026, 02:28 PM UTC
This incident has been resolved.
Minor May 13, 2026 EU Platform 2: Delay in VM Scan Processing [IM-12643] 2d 15h Vulnerability Management (VM)
Started May 13, 2026, 01:44 PM UTC· resolved May 16, 2026, 04:55 AM UTC
- investigating May 13, 2026, 01:44 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12643.
- identified May 14, 2026, 08:09 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 15, 2026, 09:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 16, 2026, 04:55 AM UTC
This incident has been resolved.
Minor May 13, 2026 US Platform 2 : Delay in VM Scan Processing [IM-12642] 20h 16m Policy Audit (PA), Policy Audit (PA), Vulnerability Management (VM), Vulnerability Management (VM)
Started May 13, 2026, 11:28 AM UTC· resolved May 14, 2026, 07:45 AM UTC
- investigating May 13, 2026, 11:28 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM/PC scan processing. Some users will notice a delay in the time it takes for data captured via VM/PC scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12642.
- investigating May 13, 2026, 11:33 AM UTC
We are continuing to investigate this issue.
- investigating May 13, 2026, 12:21 PM UTC
We are continuing to investigate this issue.
- identified May 13, 2026, 01:14 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 13, 2026, 01:46 PM UTC
During our investigating it was concluded that the impact is only limited to delay in VM scan processing for US2 POD. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12642.
- monitoring May 13, 2026, 05:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2026, 07:45 AM UTC
This incident has been resolved.
Minor May 10, 2026 US Platform 4: Cloud/Connector Functionality Impacted (IM-12637) 5h 16m Total Cloud, Connector Centralization
Started May 10, 2026, 09:47 AM UTC· resolved May 10, 2026, 03:03 PM UTC
- investigating May 10, 2026, 09:47 AM UTC
Qualys Cloud Operations is currently investigating an issue on the US Platform 4 that is impacting Cloud Connector functionality, including creation or run and listing. Further updates will be shared as they become available. The ticket reference for this incident is IM-12637.
- monitoring May 10, 2026, 12:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 10, 2026, 03:03 PM UTC
This incident has been resolved.
Minor May 9, 2026 UK Platform 1: Delay in loading File Integrity Monitoring (FIM) Portal Application [IM-12635] 11h 1m File Integrity Monitoring (FIM)
Started May 09, 2026, 10:32 PM UTC· resolved May 10, 2026, 09:33 AM UTC
- investigating May 09, 2026, 10:32 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue where the File Integrity Monitoring (FIM) modules on UK Platform 1 take a long time to load. Further updates will be provided as they become available. The ticket reference for this incident is IM-12635.
- monitoring May 10, 2026, 02:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 10, 2026, 09:33 AM UTC
This incident has been resolved.
Major May 7, 2026 KSA Platform 1: Qualys UI Login and VM, PA scans are Impacted [IM-12630] 9h 26m Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA) and 25 more
Started May 07, 2026, 03:13 AM UTC· resolved May 07, 2026, 12:39 PM UTC
- investigating May 07, 2026, 03:13 AM UTC
KSA Platform 1 is currently experiencing an issue with logins. The Qualys Cloud Platform Operations team is actively investigating the login issue. Scans are working fine. Only the UI and API Login is impacted. Further updates will be shared as they become available. The ticket reference for this incident is IM-12630.
- investigating May 07, 2026, 05:14 AM UTC
We are continuing to investigate this issue.
- investigating May 07, 2026, 05:16 AM UTC
We are continuing to investigate this issue.
- identified May 07, 2026, 06:11 AM UTC
The issue has been identified and we are working on the fix.
- monitoring May 07, 2026, 07:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2026, 12:39 PM UTC
This incident has been resolved.
Minor May 5, 2026 EU Platforms 2: PA Agent Backlog (IM-12624) 7d 14h Policy Audit (PA)
Started May 05, 2026, 08:41 AM UTC· resolved May 12, 2026, 11:24 PM UTC
- monitoring May 05, 2026, 08:41 AM UTC
Qualys Cloud Platform Operations has identified an issue causing PA agent backlogs on EU Platform 2. Further updates will be shared as they become available. Ticket reference for this activity: IM-12624
- monitoring May 09, 2026, 05:23 AM UTC
We are continuing to monitor for any further issues.
- resolved May 12, 2026, 11:24 PM UTC
This incident has been resolved.
Major May 5, 2026 US Platform 2:The VM and PC both scans are moving into an errored state. (IM-12627) 4h 38m Policy Audit (PA), Security Configuration Assessment (SCA), Vulnerability Management (VM)
Started May 05, 2026, 02:18 AM UTC· resolved May 05, 2026, 06:57 AM UTC
- investigating May 05, 2026, 02:18 AM UTC
Qualys Cloud Operations has observed that both VM and PC scans are moving into an error state. The team is currently investigating further. Further updates will be provided as they become available. The ticket reference for this incident is IM-12627.
- monitoring May 05, 2026, 03:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 06:57 AM UTC
This incident has been resolved.
Minor May 4, 2026 CA Platform 1: AWS Cloud/Connector Functionality Impacted (IM-12626) 3h 2m Total Cloud, Connector Centralization
Started May 04, 2026, 04:34 PM UTC· resolved May 04, 2026, 07:36 PM UTC
- investigating May 04, 2026, 04:34 PM UTC
Qualys Cloud Operations is currently investigating an issue on CA Platform 1 that is impacting AWS Connector functionality, including creation and listing. Further updates will be shared as they become available. The ticket reference for this incident is IM-12626.
- monitoring May 04, 2026, 06:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 04, 2026, 07:36 PM UTC
This incident has been resolved.
Major May 4, 2026 US GOV Platform 1: Observing Issues with VM/PC Scans (IM-12625) 4h 40m Vulnerability Management (VM), Policy Audit (PA)
Started May 04, 2026, 02:58 PM UTC· resolved May 04, 2026, 07:39 PM UTC
- investigating May 04, 2026, 02:58 PM UTC
Qualys Cloud Operations is currently investigating an issue with VM/PC scans on US GOV Platform 1. Scans are not launching via UI or API against IP and Asset Tag targets. Further updates will be shared as they become available. The ticket reference for this incident is IM-12625.
- monitoring May 04, 2026, 03:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 04, 2026, 07:39 PM UTC
This incident has been resolved.
Minor May 1, 2026 US Platform 1, US Platform 2, US Platform 3, US Platform 4, US Platform 5, KSA Platform 1: Issue with Average Count on VMDR and UD Dashboard Widgets (IM-12619) 2d 17h Unified Dashboard (UD), Unified Dashboard (UD), Unified Dashboard (UD), Unified Dashboard (UD) and 8 more
Started May 01, 2026, 07:05 PM UTC· resolved May 04, 2026, 12:49 PM UTC
- investigating May 01, 2026, 07:05 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue with the average count displayed on the VMDR and UD dashboard widgets. Some users are seeing incorrect values. As a temporary workaround, users can edit the widget and save it to display the correct average value. We will provide further updates as more information becomes available. The reference ticket for this incident is IM-12619.
- identified May 01, 2026, 08:23 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 02, 2026, 06:49 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 04, 2026, 11:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 04, 2026, 12:49 PM UTC
This incident has been resolved.
Minor April 30, 2026 All Shared Platforms: Patch Scans and Jobs are Failing (IM-12617) 1d Patch Management (PM), Patch Management (PM), Patch Management (PM), Patch Management (PM) and 11 more
Started Apr 30, 2026, 11:32 AM UTC· resolved May 01, 2026, 12:06 PM UTC
- investigating Apr 30, 2026, 11:32 AM UTC
The Qualys Cloud Operations team is investigating an issue where patch scans and jobs are failing. Further details will be provided as they become available. The ticket reference for this incident is IM-12617
- monitoring Apr 30, 2026, 01:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 30, 2026, 05:10 PM UTC
This incident has been updated to reflect that all shared platforms were impacted by this incident. It was originally reflecting that EU2 and UK1 were the only shared platforms affected. The fix has been deployed across all platforms and we are further monitoring the results. Thank you.
- resolved May 01, 2026, 12:06 PM UTC
This incident has been resolved.
Minor April 29, 2026 US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 : The FIM report download link is redirecting to the Portal login page (IM-12615) 8d 4h File Integrity Monitoring (FIM), File Integrity Monitoring (FIM), File Integrity Monitoring (FIM), File Integrity Monitoring (FIM) and 4 more
Started Apr 29, 2026, 12:21 PM UTC· resolved May 07, 2026, 04:42 PM UTC
- identified Apr 29, 2026, 12:21 PM UTC
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 are currently experiencing issues where while downloading the FIM report the link is getting redirecting to Portal Login page. The Qualys Cloud Platform Operations team is actively investigating the issue. Reference Incident: IM-12615
- identified Apr 30, 2026, 06:47 AM UTC
We are working on the fix however till then please use below method to download the report as workaround. Workaround: 1. You will receive an email to download the report. 2. Click on the Download Report, it will redirect you to Login page. 3. Enter your credentials and the report will get download.
- identified May 04, 2026, 01:05 PM UTC
HF has been deployed on US Platform 1, EU Platform 1, EU Platform 2, KSA Platform 1, CA Platform 1.
- identified May 06, 2026, 02:05 PM UTC
HF has been deployed on US Platform 1, US Platform 3, AU Platform 1, EU Platform 1, EU Platform 2, KSA Platform 1, CA Platform 1.
- resolved May 07, 2026, 04:42 PM UTC
This incident has been resolved.
Minor April 28, 2026 US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 : FIM scheduled report are missing from the Reports rules tab (IM-12611) 5d 22h File Integrity Monitoring (FIM), File Integrity Monitoring (FIM), File Integrity Monitoring (FIM), File Integrity Monitoring (FIM) and 4 more
Started Apr 28, 2026, 10:13 AM UTC· resolved May 04, 2026, 09:05 AM UTC
- investigating Apr 28, 2026, 10:13 AM UTC
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 are currently experiencing issues where the FIM scheduled report are missing from the Reports rules tab. The Qualys Cloud Platform Operations team is actively investigating the issue. Reference Incident: IM-12611
- identified Apr 29, 2026, 12:21 AM UTC
The issue has been identified and a fix is being implemented.
- resolved May 04, 2026, 09:05 AM UTC
This incident has been resolved.
Minor April 27, 2026 US Platform 3: Vulnerability Sync Delay in Portal Module UI (IM-12610) 1d 10h Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Continuous Monitoring (CM) and 7 more
Started Apr 27, 2026, 11:33 PM UTC· resolved Apr 29, 2026, 09:42 AM UTC
- investigating Apr 27, 2026, 11:33 PM UTC
Qualys Cloud Platform Operations is currently investigating a data synchronization issue that affects the latest vulnerability information displayed on the AV, CSAM, and CA dashboards/widgets, as well as in the QQL results within the portal modules. Although this issue is occurring, the data remains accessible through ASR reports and VM reports. Some users may experience longer-than-expected delays in the synchronization of data with the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12610.
- monitoring Apr 28, 2026, 12:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2026, 09:42 AM UTC
This incident has been resolved.