Qualys incident

US Platform 3: Vulnerability Sync Delay in Portal Module UI (IM-12610)

Resolved after 1 day 10 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on April 27, 2026.

monitoring Apr 28, 2026, 12:12 AM UTC

A fix has been implemented and we are monitoring the results.

Started: Apr 27, 2026, 11:33 PM UTC
Resolved: Apr 29, 2026, 09:42 AM UTC
Duration: 1d 10h
Detected by Pingoru: Apr 27, 2026, 11:33 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Continuous Monitoring (CM)Malware Detection (MD)Patch Management (PM)Policy Audit (PA)Security Assessment Questionnaire (SAQ)Threat Protection (TP)Web Application Scanning (WAS)

Update timeline

investigating Apr 27, 2026, 11:33 PM UTC

Qualys Cloud Platform Operations is currently investigating a data synchronization issue that affects the latest vulnerability information displayed on the AV, CSAM, and CA dashboards/widgets, as well as in the QQL results within the portal modules. Although this issue is occurring, the data remains accessible through ASR reports and VM reports. Some users may experience longer-than-expected delays in the synchronization of data with the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12610.
monitoring Apr 28, 2026, 12:12 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 29, 2026, 09:42 AM UTC

This incident has been resolved.

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