Resolved after 1 day 14 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on October 16, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 16, 2026, 05:11 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
- monitoring Oct 16, 2026, 03:56 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Oct 16, 2026, 09:27 PM UTC
We are currently investigating this issue.
- monitoring Oct 17, 2026, 01:08 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 17, 2026, 01:35 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 17, 2026, 03:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 17, 2026, 07:49 PM UTC
This incident has been resolved.
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