Resolved after 1 day 8 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on October 12, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 12, 2026, 03:35 PM UTC
Qualys Cloud Platform Operations is investigating an issue causing a delay in Cloud Agent data processing. Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, CSAM, Policy Audit, Security Configuration Assessment and Unified Dashboard modules Further updates will be shared as they become available. The ticket reference for this activity is IM-12916.
- identified Oct 13, 2026, 10:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 13, 2026, 11:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2026, 12:31 AM UTC
This incident has been resolved.
Your product runs on more than Qualys
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services