Qualys incident
US Platform 1: Performance Degradation for UAI/ETM (IM-12931)
Resolved after 1 day, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on October 23, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 23, 2026, 05:39 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing CSAM/GAV data in the UI on US Platform 1. Some users may experience delays in data appearing in the UI. Further updates will be shared as they become available. Incident Reference: IM-12931
- identified Oct 23, 2026, 07:46 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 23, 2026, 02:27 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 23, 2026, 02:36 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 24, 2026, 12:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 24, 2026, 05:51 AM UTC
This incident has been resolved.
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