Qualys incident

EU Platform 2: Performance Degradation in multiple modules (IM-12933)

Resolved after 1 day 20 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and Cloud Agent (CA) and 1 more, on October 22, 2026.

monitoring Oct 24, 2026, 12:53 AM UTC

Qualys Cloud Platform Operations has identified the issue and implemented a fix. We have monitored the platform and confirmed that data processing is up to date and the backlog has been fully cleared. Our team will continue to closely monitor the platform to ensure ongoing stability and uninterrupted data processing. Thank you for your patience and cooperation throughout the resolution process.

Started: Oct 22, 2026, 09:27 AM UTC
Resolved: Oct 24, 2026, 05:51 AM UTC
Duration: 1d 20h
Detected by Pingoru: Oct 22, 2026, 09:27 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Cloud Agent (CA)Total CloudContainer Security (CS)File Integrity Monitoring (FIM)Network Passive Sensor (PS)Patch Management (PM)Policy Audit (PA)Qualys Gateway Service (QGS)Vulnerability Management (VM)

Update timeline

investigating Oct 22, 2026, 09:27 AM UTC

Qualys Cloud Platform Operations is investigating an issue causing delays in displaying agent and scan data and reporting issues in the UI on EU platform-2. We will provide further updates as they become available. Ticket reference for this Incident: IM-12933
investigating Oct 22, 2026, 09:34 AM UTC

We are continuing to investigate this issue.
investigating Oct 22, 2026, 09:36 AM UTC

We are continuing to investigate this issue.
identified Oct 22, 2026, 09:00 PM UTC

Qualys Cloud Platform operations has identified the issue and is actively working on a resolution.
identified Oct 23, 2026, 10:23 AM UTC

Our Cloud Platform Operations team continues to investigate the performance degradation across multiple modules and is actively working to restore normal service.
identified Oct 23, 2026, 03:47 PM UTC

We are continuing to work on a fix for this issue.
monitoring Oct 24, 2026, 12:53 AM UTC

Qualys Cloud Platform Operations has identified the issue and implemented a fix. We have monitored the platform and confirmed that data processing is up to date and the backlog has been fully cleared. Our team will continue to closely monitor the platform to ensure ongoing stability and uninterrupted data processing. Thank you for your patience and cooperation throughout the resolution process.
resolved Oct 24, 2026, 05:51 AM UTC

This incident has been resolved.

Your product runs on more than Qualys

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.