Resolved after 20 hours 16 minutes, affecting Policy Audit (PA) and Policy Audit (PA) and 1 more, on May 13, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 13, 2026, 11:28 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM/PC scan processing. Some users will notice a delay in the time it takes for data captured via VM/PC scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12642.
- investigating May 13, 2026, 11:33 AM UTC
We are continuing to investigate this issue.
- investigating May 13, 2026, 12:21 PM UTC
We are continuing to investigate this issue.
- identified May 13, 2026, 01:14 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 13, 2026, 01:46 PM UTC
During our investigating it was concluded that the impact is only limited to delay in VM scan processing for US2 POD. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12642.
- monitoring May 13, 2026, 05:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2026, 07:45 AM UTC
This incident has been resolved.
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