Qualys incident
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 : The FIM report download link is redirecting to the Portal login page (IM-12615)
Resolved after 8 days 4 hours, affecting File Integrity Monitoring (FIM) and File Integrity Monitoring (FIM) and 1 more, on April 29, 2026.
HF has been deployed on US Platform 1, US Platform 3, AU Platform 1, EU Platform 1, EU Platform 2, KSA Platform 1, CA Platform 1.
Affected components
Update timeline
- identified Apr 29, 2026, 12:21 PM UTC
US Platform 1, US Platform 2, US Platform 3, EU Platform 1, EU Platform 2, AU Platform 1, KSA Platform 1, CA Platform 1 are currently experiencing issues where while downloading the FIM report the link is getting redirecting to Portal Login page. The Qualys Cloud Platform Operations team is actively investigating the issue. Reference Incident: IM-12615
- identified Apr 30, 2026, 06:47 AM UTC
We are working on the fix however till then please use below method to download the report as workaround. Workaround: 1. You will receive an email to download the report. 2. Click on the Download Report, it will redirect you to Login page. 3. Enter your credentials and the report will get download.
- identified May 04, 2026, 01:05 PM UTC
HF has been deployed on US Platform 1, EU Platform 1, EU Platform 2, KSA Platform 1, CA Platform 1.
- identified May 06, 2026, 02:05 PM UTC
HF has been deployed on US Platform 1, US Platform 3, AU Platform 1, EU Platform 1, EU Platform 2, KSA Platform 1, CA Platform 1.
- resolved May 07, 2026, 04:42 PM UTC
This incident has been resolved.
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