Qualys incident
EU Platform 2: PC Scan Processing Degradation (IM-12624)
Resolved after 23 days 3 hours, affecting Policy Audit (PA), on May 19, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 19, 2026, 10:24 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing degradation in PC scan processing on Qualys EU Platform 2. Users may expect a delay in the PC data availability on the UI. Further updates will be shared as they become available. Ticket reference for this incident: IM-12624.
- investigating May 21, 2026, 05:00 PM UTC
We are continuing to investigate this issue.
- identified May 23, 2026, 03:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 28, 2026, 07:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2026, 01:50 AM UTC
This incident has been resolved.
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