Qualys incident
All Shared Platforms: Patch Scans and Jobs are Failing (IM-12617)
Resolved after 1 day, affecting Patch Management (PM) and Patch Management (PM) and 1 more, on April 30, 2026.
This incident has been updated to reflect that all shared platforms were impacted by this incident. It was originally reflecting that EU2 and UK1 were the only shared platforms affected. The fix has been deployed across all platforms and we are further monitoring the results. Thank you.
Affected components
Update timeline
- investigating Apr 30, 2026, 11:32 AM UTC
The Qualys Cloud Operations team is investigating an issue where patch scans and jobs are failing. Further details will be provided as they become available. The ticket reference for this incident is IM-12617
- monitoring Apr 30, 2026, 01:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 30, 2026, 05:10 PM UTC
This incident has been updated to reflect that all shared platforms were impacted by this incident. It was originally reflecting that EU2 and UK1 were the only shared platforms affected. The fix has been deployed across all platforms and we are further monitoring the results. Thank you.
- resolved May 01, 2026, 12:06 PM UTC
This incident has been resolved.
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