Qualys incident

KSA Platform 1: Qualys UI Login and VM, PA scans are Impacted [IM-12630]

Resolved after 9 hours 26 minutes, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on May 7, 2026.

monitoring May 07, 2026, 07:18 AM UTC

A fix has been implemented and we are monitoring the results.

Started: May 07, 2026, 03:13 AM UTC
Resolved: May 07, 2026, 12:39 PM UTC
Duration: 9h 26m
Detected by Pingoru: May 07, 2026, 03:13 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)File Integrity Monitoring (FIM)Patch Management (PM)PCI Compliance (PCI)Policy Audit (PA)

Update timeline

investigating May 07, 2026, 03:13 AM UTC

KSA Platform 1 is currently experiencing an issue with logins. The Qualys Cloud Platform Operations team is actively investigating the login issue. Scans are working fine. Only the UI and API Login is impacted. Further updates will be shared as they become available. The ticket reference for this incident is IM-12630.
investigating May 07, 2026, 05:14 AM UTC

We are continuing to investigate this issue.
investigating May 07, 2026, 05:16 AM UTC

We are continuing to investigate this issue.
identified May 07, 2026, 06:11 AM UTC

The issue has been identified and we are working on the fix.
monitoring May 07, 2026, 07:18 AM UTC

A fix has been implemented and we are monitoring the results.
resolved May 07, 2026, 12:39 PM UTC

This incident has been resolved.

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