Qualys incident
US Platform 3 : Connectors are stuck in Synchronizing state [IM-12673]
Major Vendor's status page →
Resolved after 22 hours 2 minutes, affecting Total Cloud, on May 27, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Total Cloud
Update timeline
- investigating May 27, 2026, 03:20 AM UTC
Qualys Cloud Platform Operations is investigating an issue for the connectors stuck in synchronizing state. Further updates will be shared as they become available. Ticket reference for this incident: IM-12673.
- identified May 27, 2026, 02:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 27, 2026, 09:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2026, 01:22 AM UTC
This incident has been resolved.
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