Resolved after 6 days 2 hours, affecting Cloud Agent (CA) and Vulnerability Management (VM), on May 20, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 20, 2026, 12:46 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12659.
- investigating May 21, 2026, 05:01 PM UTC
We are continuing to investigate this issue to understand the delays in Scanner and Cloud Agent VM scan processing.
- identified May 23, 2026, 03:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 25, 2026, 01:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 26, 2026, 03:01 PM UTC
This incident has been resolved.
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