BigCommerce Outage History
BigCommerce is up right nowPingoru has recorded 148 incidents for BigCommerce: 120 in the last 12 months and 33 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 11 | 20 of 720 (3%) |
| May 2026 | 15 | 63 of 744 (9%) |
| June 2026 | 16 | 53 of 720 (7%) |
| July 2026 | 13 | 59 of 744 (8%) |
| August 2026 | 8 | 15 of 744 (2%) |
| September 2026 | 8 | 20 of 720 (3%) |
| October 2026 | 16 | 26 of 591 (4%) |
Incidents, newest first
Minor April 3, 2026 Increase in 401 status responses to Storefront GraphQL API 25m API & Webhooks
Started Apr 03, 2026, 03:55 PM UTC· resolved Apr 03, 2026, 04:20 PM UTC
- identified Apr 03, 2026, 03:55 PM UTC
Starting at 12:30PM UTC, there is an increase of 401 responses to the Storefront GraphQL API. This issue is intermittent and impacts Stencil storefronts utilizing GraphQL
- investigating Apr 03, 2026, 03:56 PM UTC
We are currently investigating this issue.
- resolved Apr 03, 2026, 04:20 PM UTC
This incident has been resolved.
Minor March 25, 2026 Issue with Catalysts/Makeswift builder 2h 56m API & Webhooks
Started Mar 25, 2026, 05:06 PM UTC· resolved Mar 25, 2026, 08:02 PM UTC
- investigating Mar 25, 2026, 05:06 PM UTC
Commerce Engineers are investigating an issue impacting users who are using the latest version of Catalyst and using the Makeswift builder. We will provide updates as they become available.
- identified Mar 25, 2026, 05:49 PM UTC
Commerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they become available.
- monitoring Mar 25, 2026, 07:46 PM UTC
Commerce engineers have implemented a fix and are monitoring the results. If using One Click Catalyst, merchants will need to redeploy to pickup the latest version. For merchants with their own codebase repository of Catalyst, they can pull in the latest changes from bigcommerce/[email protected] or manually bump @makeswift/[email protected] to include the fix for this issue.
- resolved Mar 25, 2026, 08:02 PM UTC
This issue has been resolved and all systems are fully operational.
Minor March 17, 2026 Issue with new quotes in B2B edition 32m B2B Edition - API, B2B Edition - Dashboard, B2B Edition - Buyers Portal
Started Mar 17, 2026, 11:28 AM UTC· resolved Mar 17, 2026, 12:01 PM UTC
- identified Mar 17, 2026, 11:28 AM UTC
BigCommerce engineers have identified an issue on a subset of stores where quotes created in the B2B edition are not associated to a channel. A fix is being implemented and updates will be provided as more information becomes available.
- resolved Mar 17, 2026, 12:01 PM UTC
This issue has been resolved.
Minor March 5, 2026 Meta CAPI event delivery delays 1h 41m Reporting & Analytics
Started Mar 05, 2026, 04:42 PM UTC· resolved Mar 05, 2026, 06:24 PM UTC
- monitoring Mar 05, 2026, 04:42 PM UTC
Commerce Engineers are investigating a delay with Meta CAPI event delivery caused by an active Meta Marketing API incident. Events continue processing at a reduced rate, which has created backlog for a subset of stores. We will continue monitoring and provide updates as they are available.
- resolved Mar 05, 2026, 06:24 PM UTC
Commerce Engineers have resolved the delay with Meta CAPI event delivery caused by the Meta Marketing API incident. Event processing has returned to normal rates, and backlog for affected stores has been cleared.
Minor February 24, 2026 Email Delivery Issues 9h 14m Email
Started Feb 24, 2026, 03:50 PM UTC· resolved Feb 25, 2026, 01:05 AM UTC
- investigating Feb 24, 2026, 03:50 PM UTC
Commerce engineers are currently investigating an issue delivering 2SV emails to Microsoft related email addresses. We will keep you informed with updates as they become available.
- identified Feb 24, 2026, 04:27 PM UTC
Commerce engineers have implemented a workaround for delivering 2SV emails to Microsoft related email addresses. If you continue to encounter issues, please contact support.
- identified Feb 24, 2026, 10:23 PM UTC
Commerce Engineers have confirmed with our 3rd party vendor that there is an issue upstream with Microsoft systems which is impacting deliverability to Microsoft related addresses such as outlook.com, hotmail.com, live.com, and msn.com and their international equivalents. Commerce Engineers are continuing to implement a work around for impacted merchants. We will continue to provide updates as they become available.
- monitoring Feb 25, 2026, 12:37 AM UTC
Commerce engineers have implemented a fix and 2SV emails are now being delivered to Microsoft related addresses. We will continue to monitor and provide updates as they become available.
- resolved Feb 25, 2026, 01:05 AM UTC
This incident has been resolved.
Minor February 13, 2026 Elevated Response Times in US 7h 34m Control Panel, Storefront
Started Feb 13, 2026, 04:56 AM UTC· resolved Feb 13, 2026, 12:31 PM UTC
- investigating Feb 13, 2026, 04:56 AM UTC
BigCommerce engineers are currently investigating an issue with elevated response times for a subset of stores in the US region. We will provide an update shortly.
- identified Feb 13, 2026, 05:01 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 13, 2026, 05:05 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 13, 2026, 12:31 PM UTC
BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 4:42 UTC, which caused some storefront and API requests to fail. The issue was resolved at 5:26 UTC and all services are fully operational.
Minor February 10, 2026 Elevated Response Times in EU region 22m Control Panel, Storefront
Started Feb 10, 2026, 11:33 AM UTC· resolved Feb 10, 2026, 11:55 AM UTC
- investigating Feb 10, 2026, 11:33 AM UTC
BigCommerce engineers are currently investigating an issue with elevated response times for stores in the EU region. We will provide an update shortly.
- identified Feb 10, 2026, 11:39 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 10, 2026, 11:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 10, 2026, 11:55 AM UTC
This incident has been resolved.
Minor January 31, 2026 Data processing delay in Analytics report 1h 10m Reporting & Analytics
Started Jan 31, 2026, 03:09 PM UTC· resolved Jan 31, 2026, 04:20 PM UTC
- investigating Jan 31, 2026, 03:09 PM UTC
Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
- identified Jan 31, 2026, 03:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 31, 2026, 03:27 PM UTC
A fix has been implemented and we are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
- resolved Jan 31, 2026, 04:44 PM UTC
This incident has been resolved.
Critical January 30, 2026 Phone and Chat Support Offline 28m Support Center
Started Jan 30, 2026, 03:59 AM UTC· resolved Jan 30, 2026, 04:27 AM UTC
- investigating Jan 30, 2026, 03:59 AM UTC
Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.
- monitoring Jan 30, 2026, 04:26 AM UTC
The issue with our support center has a fix implemented and we are currently monitoring the situation.
- resolved Jan 30, 2026, 04:27 AM UTC
The issue with our support center has been resolved.
Notice January 29, 2026 Slow checkout response times for a subset of stores –
Started Jan 29, 2026, 11:30 AM UTC· resolved Jan 29, 2026, 11:30 AM UTC
- resolved Jan 29, 2026, 05:44 PM UTC
Commerce engineers identified substantially slower checkout page response times for a subset of stores from approximately 11:30 to 16:00 UTC. The issue has been resolved and all systems are fully operational.
Minor January 22, 2026 Elevated Error Rates when Connecting UPS Live Quotes 1h 22m Control Panel
Started Jan 22, 2026, 06:41 PM UTC· resolved Jan 22, 2026, 08:04 PM UTC
- investigating Jan 22, 2026, 06:41 PM UTC
Commerce engineers have identified an elevated error rate when connecting to UPS live quotes in control panels. We will keep you informed with updates as they become available.
- identified Jan 22, 2026, 07:49 PM UTC
The issue has been identified and a fix is being rolled out.
- resolved Jan 22, 2026, 08:04 PM UTC
This issue has been resolved.
Major January 22, 2026 Phone and Chat Systems Offline 3h 7m Support Center
Started Jan 22, 2026, 10:26 AM UTC· resolved Jan 22, 2026, 01:34 PM UTC
- investigating Jan 22, 2026, 10:26 AM UTC
Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.
- investigating Jan 22, 2026, 11:44 AM UTC
Our phone and chat systems are operational and our support agents are available to receive phone calls and chats. We are monitoring at this time.
- investigating Jan 22, 2026, 01:34 PM UTC
This incident has been resolved.
- resolved Jan 22, 2026, 01:34 PM UTC
This incident has been resolved.
Major January 12, 2026 Issues with Technical Support Chat Queues 13h 26m Support Center
Started Jan 12, 2026, 09:50 AM UTC· resolved Jan 12, 2026, 11:17 PM UTC
- investigating Jan 12, 2026, 09:50 AM UTC
Our chat system is currently experiencing technical issues preventing agents from answering chats. We are working with our chat provider, but in the interim please note our live phone and web case queues are available.
- monitoring Jan 12, 2026, 09:26 PM UTC
Our chat system is operational and our support agents are available to receive chats. We are monitoring at this time.
- resolved Jan 12, 2026, 11:17 PM UTC
This has been resolved.
Minor January 8, 2026 Issue impacting Catalyst Checkouts 1h 8m Checkout & Payment Processing
Started Jan 08, 2026, 03:41 PM UTC· resolved Jan 08, 2026, 04:49 PM UTC
- investigating Jan 08, 2026, 03:41 PM UTC
Commerce engineers are investigating an issue involving checkouts using Catalyst. We will continue to provide updates as they come through.
- identified Jan 08, 2026, 03:46 PM UTC
Commerce engineers have identified the issue and are deploying a fix. We will continue to provide updates as they become available.
- monitoring Jan 08, 2026, 04:21 PM UTC
Commerce engineers have implemented a fix and are monitoring the results.
- resolved Jan 08, 2026, 04:49 PM UTC
Commerce engineers were alerted to an issue with Catalyst checkouts at 15:14 UTC. The issue was resolved at 16:20 UTC and all systems are fully operational.
Minor January 6, 2026 B2B Merchant Login 21m B2B Edition - Dashboard
Started Jan 06, 2026, 05:38 PM UTC· resolved Jan 06, 2026, 06:00 PM UTC
- investigating Jan 06, 2026, 05:38 PM UTC
Commerce engineers observed an intermittent issue with merchant login to B2B Merchant Dashboard. We are currently investigating the cause.
- investigating Jan 06, 2026, 05:41 PM UTC
We are continuing to investigate this issue.
- investigating Jan 06, 2026, 05:42 PM UTC
We are continuing to investigate this issue.
- identified Jan 06, 2026, 05:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 06, 2026, 05:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 06, 2026, 06:00 PM UTC
This incident has been resolved.
Notice December 29, 2025 Cannot reach checkout payment step 20m Checkout & Payment Processing
Started Dec 29, 2025, 03:00 AM UTC· resolved Dec 29, 2025, 03:21 AM UTC
- investigating Dec 29, 2025, 03:00 AM UTC
Commerce engineers have received reports of some customers experiencing issues with payment setup during checkout, we're investigating the issue
- resolved Dec 29, 2025, 03:21 AM UTC
Commerce engineers have identified the issue and rolled out a fix for it, we have verified the functionality has been restored.
Minor December 25, 2025 Failed GraphQL Logins 1h 45m API & Webhooks
Started Dec 25, 2025, 05:15 PM UTC· resolved Dec 25, 2025, 07:00 PM UTC
- identified Dec 25, 2025, 05:06 PM UTC
Commerce engineers have received reports of some customers experiencing issues with login via GraphQL. The problematic release has been identified and a fix is being tested.
- identified Dec 25, 2025, 07:48 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 25, 2025, 07:48 PM UTC
This incident has been resolved.
Minor December 22, 2025 Payments with Authorize.net 12m Checkout & Payment Processing
Started Dec 22, 2025, 03:43 PM UTC· resolved Dec 22, 2025, 03:55 PM UTC
- investigating Dec 22, 2025, 03:43 PM UTC
Commerce engineers are investigating reports of payment processing issues when using Authorize.net for a subset of stores
- identified Dec 22, 2025, 03:51 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 22, 2025, 03:55 PM UTC
This incident has been resolved.
Critical December 5, 2025 Stores unavailable - 500 error on storefront 21m API & Webhooks, Control Panel, Storefront
Started Dec 05, 2025, 09:00 AM UTC· resolved Dec 05, 2025, 09:21 AM UTC
- investigating Dec 05, 2025, 08:57 AM UTC
We are investigating an issue where storefronts are returning a 500 error
- identified Dec 05, 2025, 09:00 AM UTC
We are working with a primary network provider to resolve the storefront and control panel availability issues.
- identified Dec 05, 2025, 09:05 AM UTC
We are working with a primary network provider to resolve the storefront and control panel availability issues. API traffic and Webhooks are unaffected.
- identified Dec 05, 2025, 09:05 AM UTC
We are working with a primary network provider to resolve the storefront and control panel availability issues. API traffic and Webhooks are unaffected.
- monitoring Dec 05, 2025, 09:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2025, 09:21 AM UTC
This incident has been resolved.
Major November 18, 2025 Intermittent 500 errors on a subset of stores 3h 5m B2B Edition - API, Storefront
Started Nov 18, 2025, 12:28 PM UTC· resolved Nov 18, 2025, 03:33 PM UTC
- investigating Nov 18, 2025, 12:28 PM UTC
We are investigating HTTP 500 responses on some storefronts and some Commerce-owned domains including api.bundleb2b.net
- identified Nov 18, 2025, 12:34 PM UTC
We have identified an issue with an upstream global network provider and are working with them to resolve the issue.
- identified Nov 18, 2025, 01:46 PM UTC
Our upstream network provider continues to investigate the issue.
- identified Nov 18, 2025, 02:19 PM UTC
We are continuing to work with our upstream network provider to resolve the issues. Merchants affected by the intermittent availability of api.bundleb2b.net should migrate to the new domain name api-b2b.bigcommerce.com (refer to https://developer.bigcommerce.com/b2b-edition/docs/about)
- monitoring Nov 18, 2025, 03:18 PM UTC
A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
- resolved Nov 18, 2025, 03:33 PM UTC
This incident has been resolved.
Minor November 11, 2025 Elevated 503 Errors on API and Storefront 5h 35m Storefront
Started Nov 11, 2025, 12:23 PM UTC· resolved Nov 11, 2025, 05:59 PM UTC
- investigating Nov 11, 2025, 12:23 PM UTC
We’re currently investigating an issue causing 503 errors on API and storefront requests. This includes degraded performance on some storefronts and failures for API requests. Our team is working to identify the root cause and restore normal service as quickly as possible.
- investigating Nov 11, 2025, 01:02 PM UTC
We are continuing to investigate this issue.
- investigating Nov 11, 2025, 01:39 PM UTC
We are continuing to investigate this issue.
- investigating Nov 11, 2025, 02:19 PM UTC
The issue causing 503 responses on API and storefront requests persists. Our engineers are still investigating underlying infrastructure components and potential upstream dependencies. We’re actively working toward a resolution and will provide another update as soon as progress is made.
- investigating Nov 11, 2025, 02:57 PM UTC
We are continuing to investigate this issue.
- investigating Nov 11, 2025, 03:33 PM UTC
The issue causing 503 responses on API and storefront requests persists. Our engineers are still investigating underlying infrastructure components and potential upstream dependencies. We’re actively working toward a resolution and will provide another update as soon as progress is made.
- identified Nov 11, 2025, 04:02 PM UTC
BigCommerce engineers have identified the root cause of the issue and are working to resolve it. We will provide updates as they come through.
- identified Nov 11, 2025, 04:44 PM UTC
BigCommerce engineers are currently deploying a fix across our platform and HTTP 503 errors have decreased significantly. We will continue deploying to the remainder of our platform and will provide additional information as progress continues.
- monitoring Nov 11, 2025, 05:30 PM UTC
BigCommerce engineers have completed deploying a fix across the platform and are no longer observing HTTP 503 errors for API requests. We will continue to provide updates as they come through.
- resolved Nov 11, 2025, 05:59 PM UTC
BigCommerce engineers were notified of an issue causing HTTP 503 errors over the API at approximately 11:57 UTC. A fix completed rolling out at 17:27 UTC and we no longer observed HTTP 503 errors over the API and all systems are fully operational.
Major November 3, 2025 Order Webhook Delivery issue in APAC region 1h 17m API & Webhooks
Started Nov 03, 2025, 02:54 PM UTC· resolved Nov 03, 2025, 04:11 PM UTC
- investigating Nov 03, 2025, 02:54 PM UTC
We are currently investigating this issue.
- investigating Nov 03, 2025, 02:55 PM UTC
BigCommerce engineers are investigating an issue with Order Webhook delivery on APAC stores
- identified Nov 03, 2025, 03:28 PM UTC
BigCommerce engineers have identified the issue impacting webhook delivery and are implementing a fix
- monitoring Nov 03, 2025, 03:54 PM UTC
BigCommerce engineers have implemented a fix and are observing successful webhook deliveries.
- resolved Nov 03, 2025, 04:11 PM UTC
BigCommerce engineers were notified of an issue where a subset of webhooks were not being delivered to APAC region stores at approximately 13:00 UTC. A fix was implemented at 15:45 UTC and webhooks delivery was restored. Any webhooks that were not delivered during this time are now being sent.
Critical October 30, 2025 Merchants can't login to their Control Panel 2h 51m Control Panel
Started Oct 30, 2025, 04:48 PM UTC· resolved Oct 30, 2025, 07:40 PM UTC
- identified Oct 30, 2025, 04:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 30, 2025, 04:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 30, 2025, 07:40 PM UTC
Commerce engineers were alerted to an issue with logging into store's control panel starting at 16:34. This was resolved at 17:31 UTC. All systems are currently operational.
Minor October 24, 2025 Search Issues 15m Storefront
Started Oct 24, 2025, 06:43 PM UTC· resolved Oct 24, 2025, 06:59 PM UTC
- investigating Oct 24, 2025, 06:43 PM UTC
Commerce engineers are currently investigating an issue when using faceted search features. We will provide an update shortly.
- resolved Oct 24, 2025, 06:59 PM UTC
This incident has been resolved.
Minor October 20, 2025 SMS 2FA Disruption Due to Twilio Outage 16h 54m
Started Oct 20, 2025, 09:57 AM UTC· resolved Oct 21, 2025, 02:52 AM UTC
- identified Oct 20, 2025, 09:57 AM UTC
Commerce engineers are aware of an ongoing Twilio outage impacting SMS-based two-factor authentication (2FA). If you're affected, please contact Support to temporarily switch to email-based 2SV. For further service health updates, visit https://status.twilio.com
- resolved Oct 21, 2025, 02:52 AM UTC
All Twilio services impacted by the AWS outage affecting the US-1 Region have recovered and are operating as intended.