BigCommerce incident

Slow checkout response times for a subset of stores

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Resolved on January 29, 2026.

resolved Jan 29, 2026, 05:44 PM UTC

Commerce engineers identified substantially slower checkout page response times for a subset of stores from approximately 11:30 to 16:00 UTC. The issue has been resolved and all systems are fully operational.

Started
Jan 29, 2026, 11:30 AM UTC
Resolved
Jan 29, 2026, 11:30 AM UTC
Duration
–
Detected by Pingoru
Jan 29, 2026, 11:30 AM UTC

Update timeline

  1. resolved Jan 29, 2026, 05:44 PM UTC

    Commerce engineers identified substantially slower checkout page response times for a subset of stores from approximately 11:30 to 16:00 UTC. The issue has been resolved and all systems are fully operational.

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