BigCommerce incident

Delayed product updates in storefront search

Resolved on October 15, 2026, affecting Storefront.

resolved Oct 15, 2026, 10:14 PM UTC

Commerce engineers identified and mitigated an issue where a backlog of CRUD operations in entities delayed changes from appearing in storefront for up to 32 minutes . Between approximately 4:15 PM and 5:00 PM CT, merchants may have seen a delay in catalog updates. The backlog has cleared and the issue is now resolved.

Started
Oct 15, 2026, 10:14 PM UTC
Resolved
Oct 15, 2026, 10:14 PM UTC
Duration
–
Detected by Pingoru
Oct 15, 2026, 10:14 PM UTC

Affected components

Storefront

Update timeline

  1. resolved Oct 15, 2026, 10:14 PM UTC

    Commerce engineers identified and mitigated an issue where a backlog of CRUD operations in entities delayed changes from appearing in storefront for up to 32 minutes . Between approximately 4:15 PM and 5:00 PM CT, merchants may have seen a delay in catalog updates. The backlog has cleared and the issue is now resolved.

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