BigCommerce had 99 outages in the last 2 years totaling 42h 9m of downtime — averaging 4.1 incidents per month.
There were 99 BigCommerce outages since October 12, 2025 totaling 42h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
Commerce engineers identified and mitigated an issue where a backlog of CRUD operations in entities delayed changes from appearing in storefront for up to 32 minutes . Between approximately 4:15 PM and 5:00 PM CT, merchants may have seen a delay in catalog updates. The backlog has cleared and the issue is now resolved.
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
This incident has been resolved.
Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.
A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.
A fix has been deployed and storefront search results are back to normal.
Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
We are currently investigating this issue.
A fix has been implemented and we are continuing to actively monitor search stability.
This incident has been resolved.
BigCommerce engineers are investigating an issue with Management API requests to add products to carts. We'll share updates as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Commerce engineers are investigating slow response times on some requests around product images.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
BigCommerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of stores.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
we have deployed a fix and are monitoring the issue.
incident resolved, merchants can disconnect and reconnect their quickbooks now
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.
This incident has been resolved.
BigCommerce engineers are currently investigating intermittent availability and degraded performance for Australian hosted stores. We will provide an update shortly.
Engineers have deployed additionally capacity in this region and aren't continuing to monitor the availability and performance.
This incident has been resolved.
Commerce engineers identified the cause of search degradation on a subset or stores and have mitigated the issue.
Certain storefronts may be experiencing timeout errors for searches. We are currently investigating this issue.
We are continuing to investigate this issue.
Search availability has returned to normal availability. We are continuing to monitor this issue.
This incident has been resolved.
We have received reports of products appearing as "out of stock" on category pages. Commerce engineers are investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This issue has resolved.
This incident has been resolved.
BigCommerce engineers are currently investigating intermittent delays with webhooks delivery to a subset of stores. We will keep you informed with updates as they become available.
This incident has been resolved.
Our contact center is experiencing technical difficulties due to issues with our service provider. Phone, Chat, and Web cases are temporarily unavailable. We will resume operations as soon as possible.
Our contact center continues to experience technical difficulties. Our service provider is working on a fix to resolve this issue and restore services. You may experience delays or intermittent errors when contacting us via Phone, Chat, or Web. If your issue is not urgent, we encourage you to submit a web case at support.bigcommerce.com and we will respond as soon as possible.
The fix being rolled out by our service provider is progressing region by region. Customers may experience delays or intermittent errors when contacting us via Phone, Chat, or Web. If your issue is not urgent, we continue to encourage you to submit a web case at support.bigcommerce.com and we will respond as soon as possible. Thank you for your patience.
Our third party service provider has indicated the incident is resolved. While the Support Center appears operational, we will continue to monitor. Users should be able to contact our Support team through Phone, Chat, or Web.
This incident has been resolved.
We are currently investigating this issue.
Commerce engineers are continuing to work on a fix for this issue.
This incident has been resolved.
We are investigating delayed email delivery for some transactional emails, such as order confirmations and notifications. The delay affects recipients with Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Other email providers are not affected. We will post an update as we have more information.
Commerce engineers have applied mitigations to improve email delivery to Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Delivery rates are improving and we are continuing to monitor them.
This incident has been resolved.
Starting August 31 at approximately 10:00 AM CT, we observed growing indexing queues affecting a subset of stores. During this period, newly created or updated entities may have taken up to 6 hours to become searchable in the Control Panel and storefront.
We have identified the cause and are currently implementing a fix. We will continue monitoring recovery and provide another update as the queues return to normal levels.
This incident has been resolved.
European merchants may experience minor delays in search document updates during Control Panel interaction.
We identified the root cause, mitigated the issue, and will continue to monitor the situation.
The issue has been fully mitigated, and users should no longer be affected.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating an issue affecting B2B Ninja users ability to add products to a quote from the product page.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating an issue with Single Sign-On (SSO) login through Microsoft Azure AD. We will post an update when we have more information available.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
A fix has been implemented and we are monitoring the results.
Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational.