BigCommerce incident

Inaccurate product stock on category pages

Resolved after 2 hours 57 minutes, affecting Storefront, on September 23, 2026.

investigating Sep 23, 2026, 11:13 PM UTC

This issue has resolved.

Started
Sep 23, 2026, 08:16 PM UTC
Resolved
Sep 23, 2026, 11:14 PM UTC
Duration
2h 57m
Detected by Pingoru
Sep 23, 2026, 08:16 PM UTC

Affected components

Storefront

Update timeline

  1. investigating Sep 23, 2026, 08:16 PM UTC

    We have received reports of products appearing as "out of stock" on category pages. Commerce engineers are investigating this issue.

  2. investigating Sep 23, 2026, 09:32 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 23, 2026, 10:30 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 23, 2026, 11:13 PM UTC

    This issue has resolved.

  5. resolved Sep 23, 2026, 11:14 PM UTC

    This incident has been resolved.

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