BigCommerce incident

Search Indexing Delays Affecting a Subset of US Stores

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on October 20, 2026 affecting Control Panel and Storefront, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 09:23 AM UTC
Resolved
Oct 20, 2026, 10:33 AM UTC
Duration
1h 10m
Detected by Pingoru
Oct 20, 2026, 09:23 AM UTC

Affected components

Control PanelStorefront

Update timeline

  1. investigating Oct 20, 2026, 09:23 AM UTC

    Commerce Engineering is investigating an issue causing delays in product search indexing for a subset of US stores. Our team is working to identify the root cause and restore normal indexing performance.

  2. identified Oct 20, 2026, 09:53 AM UTC

    Commerce Engineering has identified the cause of the search indexing delays affecting a subset of stores. As part of the mitigation, the affected functionality has been temporarily disabled for affected stores.

  3. monitoring Oct 20, 2026, 09:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2026, 10:33 AM UTC

    This incident has been resolved.