BigCommerce incident

Search is returning server errors for a subset of stores

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on October 5, 2026 affecting Storefront, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2026, 04:40 PM UTC
Resolved
Oct 05, 2026, 07:11 PM UTC
Duration
2h 30m
Detected by Pingoru
Oct 05, 2026, 04:40 PM UTC

Affected components

Storefront

Update timeline

  1. investigating Oct 05, 2026, 04:45 PM UTC

    We are currently investigating this issue.

  2. identified Oct 05, 2026, 04:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 05, 2026, 04:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 05, 2026, 05:50 PM UTC

    Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.

  5. resolved Oct 05, 2026, 07:11 PM UTC

    This incident has been resolved.