BigCommerce incident
Search document updates delays in Control Panel and Storefront experience
Resolved after 2 hours 22 minutes, affecting Control Panel, on September 1, 2026.
We have identified the cause and are currently implementing a fix. We will continue monitoring recovery and provide another update as the queues return to normal levels.
Affected components
Update timeline
- investigating Sep 01, 2026, 11:43 PM UTC
Starting August 31 at approximately 10:00 AM CT, we observed growing indexing queues affecting a subset of stores. During this period, newly created or updated entities may have taken up to 6 hours to become searchable in the Control Panel and storefront.
- monitoring Sep 01, 2026, 11:44 PM UTC
We have identified the cause and are currently implementing a fix. We will continue monitoring recovery and provide another update as the queues return to normal levels.
- resolved Sep 02, 2026, 02:05 AM UTC
This incident has been resolved.
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