BigCommerce incident

Partial search unavailability

Resolved after 41 minutes, affecting Storefront, on September 27, 2026.

monitoring Sep 27, 2026, 05:49 PM UTC

Search availability has returned to normal availability. We are continuing to monitor this issue.

Started
Sep 27, 2026, 05:19 PM UTC
Resolved
Sep 27, 2026, 06:00 PM UTC
Duration
41m
Detected by Pingoru
Sep 27, 2026, 05:19 PM UTC

Affected components

Storefront

Update timeline

  1. investigating Sep 27, 2026, 05:19 PM UTC

    Certain storefronts may be experiencing timeout errors for searches. We are currently investigating this issue.

  2. investigating Sep 27, 2026, 05:48 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 27, 2026, 05:49 PM UTC

    Search availability has returned to normal availability. We are continuing to monitor this issue.

  4. resolved Sep 27, 2026, 06:00 PM UTC

    This incident has been resolved.

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