BigCommerce incident
Search document updates delays in Control Panel experience.
Minor Vendor's status page →
Resolved after 28 minutes, affecting Control Panel, on August 27, 2026.
We identified the root cause, mitigated the issue, and will continue to monitor the situation.
Affected components
Control Panel
Update timeline
- investigating Aug 27, 2026, 12:16 PM UTC
European merchants may experience minor delays in search document updates during Control Panel interaction.
- monitoring Aug 27, 2026, 12:20 PM UTC
We identified the root cause, mitigated the issue, and will continue to monitor the situation.
- resolved Aug 27, 2026, 12:44 PM UTC
The issue has been fully mitigated, and users should no longer be affected.
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