BigCommerce incident

Merchants can't login to their Control Panel

Resolved after 2 hours 51 minutes, affecting Control Panel, on October 30, 2025.

resolved Oct 30, 2025, 07:40 PM UTC

Commerce engineers were alerted to an issue with logging into store's control panel starting at 16:34. This was resolved at 17:31 UTC. All systems are currently operational.

Started: Oct 30, 2025, 04:48 PM UTC
Resolved: Oct 30, 2025, 07:40 PM UTC
Duration: 2h 51m
Detected by Pingoru: Oct 30, 2025, 04:48 PM UTC

Affected components

Control Panel

Update timeline

identified Oct 30, 2025, 04:48 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 30, 2025, 04:55 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 30, 2025, 07:40 PM UTC

Commerce engineers were alerted to an issue with logging into store's control panel starting at 16:34. This was resolved at 17:31 UTC. All systems are currently operational.

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