Resolved after 13 hours 26 minutes, affecting Support Center, on January 12, 2026.
Our chat system is operational and our support agents are available to receive chats. We are monitoring at this time.
Affected components
Support Center
Update timeline
- investigating Jan 12, 2026, 09:50 AM UTC
Our chat system is currently experiencing technical issues preventing agents from answering chats. We are working with our chat provider, but in the interim please note our live phone and web case queues are available.
- monitoring Jan 12, 2026, 09:26 PM UTC
Our chat system is operational and our support agents are available to receive chats. We are monitoring at this time.
- resolved Jan 12, 2026, 11:17 PM UTC
This has been resolved.
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