Resolved after 1 hour 10 minutes, affecting Reporting & Analytics, on January 31, 2026.
A fix has been implemented and we are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
Affected components
Reporting & Analytics
Update timeline
- investigating Jan 31, 2026, 03:09 PM UTC
Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.
- identified Jan 31, 2026, 03:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 31, 2026, 03:27 PM UTC
A fix has been implemented and we are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
- resolved Jan 31, 2026, 04:44 PM UTC
This incident has been resolved.
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